Never and I repeat never buy anything from Conns. It's really my fault. I knew better. There's a reason their name is Conns. I bought a supposed brand new washer and dryer from them that I'm starting to think was used. The washer panel stopped working right and the dryer drawer was broken from the get go. They give you the run around and never actually fix anything. Buyer beware. BTW when and if they write back to this review, don't believe them. I've already contacted them a bunch of times and they told me to pound sand. I have included pictures of them but I can't include pictures of the washer since it happens when I move the dial, which means I would need a video. So basically what happened was the pedestal for the dryer is broken and I contacted their foreign call center right away to open a case. To be fair they keep emailing me asking for pictures, which I send, but they never seem to get. When you call, they just say we'll have someone get ahold of you, and never do. Now the washer, the repair guy replaced the panel, the issue still happens and his response, it might just be the way it's supposed to be. I called and said I want to return them, at which point they said 15 percent restocking fee, at which point I said "why would I pay that on something that is broken?" And their response, call Samsung, which I did BTW and they say call Conns. Oh and btw Conns goes "you didn't buy the protection plan". I just bought them less then a month ago, so what would that matter anyway. That tells me they know they are selling broken things and are scamming people. Unfortunately, they don't know me at all. I will literally put reviews everywhere online and won't stop until they fix this. I didn't buy used items for brand new prices. ~A
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