Best dollar store in Duncanville, Texas (TX) 2024

Over all it was pretty good in finding things not knowing it's stocking day!! But it's a good store. ~Pat

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My family and I visited this store on Thursday, September 1, 2022. While we were checking out around 8:30 CST, the customer in front of me was trying to purchase a package of ramen noodles. However, it was not scanning properly. The cashier asked for the manager. Oscar appeared and very rudely stated that those noodles are only sold individually, not as a package. The customer decided not to purchase the item. I advised Oscar that there were several packages on the shelf that are being sold as a bundle. Oscar rudely walked away from me as I was speaking to him. He then rudely returned to the cash register and removed the cashier for no apparent reason to take over scanning my items. I asked if he was going to take the packages off the shelf to avoid any further confusion. Oscar replied, 'That's the stocker's problem, not mine.' I was shocked at this point and couldn't believe that a manager would actually say this to a customer. Oscar then began to scan my items at a faster pace and then literally throw them into the plastic bags. I had three fragile items that were all thrown into the bag together without being individually wrapped and one of the items even broke. I did not realize this until I grabbed the bags to leave after I paid. I took the item back to Oscar to request a refund and he said it was not broken, even though it clearly was. He eventually refunded me the money only after arguing with me about it first. He then began to scan my mother in law's items with the same haste and disregard to her items as he did with me. He then threw her change in her hand. I'm not sure what warranted this type of attitude and behavior from a supposed manager. I can't believe that 99¢ Only would employ a person with such horrible customer service skills let alone have him manage an entire store. This was extremely unacceptable behavior from a manager. ~Diana

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