Best home improvement store in Frisco, Texas (TX) 2024

I ordered an exterior door to be installed with trim. At the point of sale, I was told this is a turn-key service with existing trim being removed and new door and trim installed. I waited 3 months for the door to arrive. The day of install I received a call from the installer (hired by Home Depot, not me!) who explained the exterior trim that arrived was purple (should have been Cypress to match the new door). He wanted to know if I wanted him to install that and risk damage when it is replaced with the right trim or just wait and do it right the first time. Even though I have already waited 3 months, I told him I wanted it done right the first time. He said he would let Home Depot know of the incorrect trim that was delivered and someone would contact me. The installer has been professional and I am happy with his communication). 3 days later I had not heard from anyone at Home Depot, so I emailed the original sales person and called Home Depot North Frisco where I ordered the door. After a long while, the guy on the phone found my order and said he will escalate this to his manager and someone would give me a call on Monday. Monday and Tuesday pass and no call. I called back on Tuesday late afternoon and the customer service rep said the guy I needed to talk to was on the phone. He said he would personally deliver a hand written message to the guy. Again, no call. Also, have not heard from the original sales person who I emailed last week. That is 3 attempts I have made to speak with someone. All I need to know is if someone is handling this case and following up on my order. I have already paid $600 for this door and I can’t even speak to someone who knows anything about what is happening or when the trim piece might be in so the door can be installed. Terrible customer service! Today I will make an in-person visit and speak with a manager. I should not have to go to this length to get an answer for something I have already paid for. Very disappointed in Home Depot. ~Sherri

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