Best car rental agency in Grand Prairie, Texas (TX) 2024

If you can avoid this location I would suggest you do so. The pick up process was fast and easy. However, drop off was less than stellar. I had the car for 3 days and when I returned it it had a few crumbs in the backseat. I was told I would be charged a cleaning fee but I stated this would not be right because the crumbs were not “in excess” as the sign states at the counter. The guy at the desk said “it is at their discretion on what excess is and it’s 100 degrees out , I don’t want to have to vacuum the car in this heat.” This concerned me even more. If he complained about vacuuming, I highly doubt they are cleaning and sanitizing their vehicles between uses. They are relying on the customers to clean the cars. Do not use this location. ~Shanae