Best bank in Groves, Texas (TX) 2024

I went here yesterday 2-26-19 with my tax client to get her refund check cash. The bank that I use (Santa Barbara Tax Products Group )with Wells Fargo up to 9500 and Walmart for check cashing up to 7500. Upon entering the establishment there was about 2 people in line ahead of me. Suddenly the manager walks out from the back and asked me if he can help me with anything . Instantly I became puzzled due to him coming to us (African Americans) and there were two other people and line ahead of us. I was thinking in my head why didn’t he ask if people ahead of me if they needed help. I told him I was here just in case there were any issues with her cashing her check. He asked did she have an account and she said no then he asked to look at the check started shaking his head no that he would not be able to cash it, and the reasons why. After he finished talking I informed him that the bank that I use has a flat rate with Wells Fargo and Walmart to have clients cashier tax return and he continued to say that he had two or three people that tried to cash and They were not able to cash it . He said they were from World Financial Group and I said well this isn’t a WFG check. I continued to tell him that I do have a relationship with Wells Fargo and that I would call my bank or he can call and let him speak to them . After a 5 to 10 minute wait he did call my client to be counter to start the check cashing process. I had to thank him for taking the extra step to verify that Wells Fargo and SBTPG do have a relationship. If I would’ve dont that I don’t think he would’ve been empathetic about trying to turn us away. I always felt like I was back in the segregation days the way the manager came from the back to help the only African American customers in the building. There was a short line throughout my entire time at the bank and not him or any other personal cane out to ask any other customers in the line if they needed help!! I will go close my accounts with Wells Fargo and I will find another bank next year for my client to get there refund checks cashed!! This is pathetic!! The only reason I’m giving a 2 star is dues to the older white lady(Personal Banker) that came out and asked me if I need help. She probably thought I was seated waiting to do banking services. She was very polite. ~Micheal