Best bank in Port Arthur, Texas (TX) 2024

Commercial banks, in the past, were known for superior customer service, readiness to assist patrons, and friendly staff-they cared. Unfortunately, my experiences at this branch is the opposite. I found the personnel here condescending and racist. They are more concerned with controlling the narrative than listening to customers and offering a courteous, appropriate solution. ~Ronnie

In response to their ad stating they will give you $1 for not mentioning auto loans during the transaction, they refused to comply. Their supervisor asked me if it was, "really necessary." I suppose not if you are happy giving out false advertisement to your customers. Of course I could care less about $1, but it wasn't appropriate for them to flat out refuse, as if it was my fault for bringing it up. Compounded by an extended wait for no apparent reason, I was highly disappointed by their service. Or lack thereof. ~Moonbow