Best pet boarding service in San Antonio, Texas (TX) 2024

On 8/22/22, I took my two french bulldogs(Judah and Zuri) to Southeast Animal Hospital because they both had a snotty nose and internal sneezing. The vet prescribes them both cortisone shots and antibiotics, he never tells me what they had but when I called back they advised that it was an upper respiratory infection that was contracted at the doggy daycare from the previous week. The next day my smaller frenchie, Zuri, who is only 10 months old and 20lbs, threw up a total of 8 times due to the antibiotics. I looked at the antibiotics and Zuri was prescribed the higher mg amoxicillin at 250 mg, when it should’ve been prescribed to Judah who is 2 years old at 35lbs. Due to her throwing up excessively and not eating we had to go back to the vet where they switched Judah’s medicine to Zuris and gave Zuri a different antibiotic at a lower dosage (only 50 mg). The initial visit total was $238, you would think coming in the next day that the vet wouldn’t charge you because of their mistake with mixing up the medications. They actually charged us another $82 for Zuris new antibiotics and a cernia injection that was caused because they prescribed the dogs the wrong medications. I spoke to the manager about the situation and they didn’t want to agree to any type of refund or discount towards our visit nor did they want to own up to their mistakes as doctors. I have attached the initial medications vs the new medications showing the huge mistake they made with my frenchie’s medications. Southeast Animal Hospital used to be my go to but once a mistake like this happens causing harm to my pets I don’t feel comfortable bringing them anymore. Customer service also doesn’t seem to be a priority for Southeast Animal Hospital. ~Natasia