Best animal hospital in Sunset Valley, Texas (TX) 2024

We have been bringing my pets to this hospital for 10+ years since they’re on the wellness plan. Over the last few years, the service has gone downhill. The staff does not communicate with each other and most of the time does not know what’s going on. We have scheduled appointments only to find out the day of that it was never schedule or schedule on a different day and time. You have to call multiple times, be put on hold multiple times, and then get hung up on requiring for you to call back again. Sometime the phone keeps ringing and you have to leave a voicemail and no one calls you back. This week, we have been trying to find out if my older dog needs to continue his eye drops since some tests were done a week or two ago (we were told that we would get a phone call regarding the result which never happened). My boyfriend asked them to call back his number since I wasn’t available to answer. Well instead of calling him I received the phone call and voice mail from the doctor stating that my dog needs to use the eye drop for life which we have been out for two weeks. We called back the next day asking for a refill and the staff had no idea what drops we are talking about and kept mentioning an ointment that they didn’t know what was used for. Well today is day three of calling for an eye drop and still was told that there wasn’t any refill. I’m waiting for the doctor to call me back. I am really considering taking my pets somewhere else. I’m a nurse and the way things are run here is unacceptable. I am trying to be understanding that we are understaff everywhere relating to medical but come on guys it for an eye drop. We literally spent 3 days out of this week trying to get a refill. ~Linda