9 Best bank in Tyler, Texas (TX) 2024

Thank you for all your support and assistance, TJ, and Blake. After the loss of my husband the branch has always been helpful but they have really stepped up during my time of grief. You are a special group of employees and a great asset to Southside Bank. ~Marybeth

Covid drama is over. Take down your plexiglass and re-learn how to interact with customers. ~Casey

Every time I visit Tyler, I receive great customer service thank you Tyler team, greatly appreciated! ~Ray

I have been banking with Texas Bank and Trust since I moved to Texas 5 years ago. All of the branches have the most professional and friendly people working for them. If you are shopping for a friendly and good bank check this group out. Also on Fridays this branch has fresh cookies, which is a bonus. ~Peter

As a real estate broker, I have had lots of experience with lots of banks in town. As banks move further and further away from the customer service oriented banking, UBANK is making it a point to improve their customer service and take the relational approach to the next level. I have enjoyed working with the folks in the Tyler branch so much that I even brought my kids in to open their first savings account. I highly recommend UBANK for everything from commercial loans to checking/savings account to any other banking needs. ~LongHornedFrog

I absolutely love banking with Southside! Except if you transfer money it’s not available until 1 day unless you try on a Friday then it’s 2 days. That’s my only issue with them ~Ashley

Rude and take for ever! I can be the only car in line and they take forever! There is one lady that is always sitting on a chair, she is so rude! So she had finished making my Deposit and then tells me that my deposit was over so she put that money back in the bag, so I asked her if she could just add it to my deposit and she looked at me like if I was crazy and slightly rolled her eyes at me! ~Samantha

I have done business with United Credit Union for many years. I have always received very good service. They are friendly and knowledgeable. I recommend them to all my friends. ~Ann

Overall, disappointed with SouthSide Bank as a whole. I thought it would be a great experience joining a local bank. Due to the size of SouthSide overall, the bank does not function with a sense of urgency as far as most services. Extended days to have a check cleared compared to other ‘corporate’ banks such as BoA and Chase, a 24-36 hour wait time in being able to use a temporary card, and limited accessibility to phone tellers/customer service for those who work extended hours and not available during SSB’s ‘business hours’/‘hours of availability’ I am also not impressed with their fraud department. I received a letter in the mail stating that there might have been some fraudulent activity on my account... days after they suspected it. No phone call, no email, no in-app notifications. SSB Mobile app has a lot to be desired. It operates as if a high schooler has developed it. Bugs need to be worked out when it comes to the password reset through the app. After just a few months, I will be withdrawing my accounts and unfortunately taking my business elsewhere. A 10 day hold on both my stimulus check and a corporate check written off of BoA is absolutely unacceptable. No bank will ever be perfect, no matter whom you bank with but the tiny things such as those stated above should not be an issue for a bank of this size. Hopefully some of the new BOD members can find funding to improve on these areas. ~Maya