Best bank in Burlington, Vermont (VT) 2024

Wish I could give 0 stars. Had multiple awful experiences at this specific branch. Was told I was being rude when they wouldn’t let me withdraw my own money or close my account while it was being flagged as fraudulent/hacked. Brought my debit card and photo ID, however since it wasn’t a federal ID they claimed it wasn’t sufficient and against their policy. It is not, I checked all over online. Melissa or we can just call her Karen, was horrible and refused to help me. She acted as if I was a criminal not a customer. The branches back home in Mass are awesome and so helpful, this one is pathetic and has terrible customer service. I am closing my account on Monday. This experience happened months ago and I have had similar experiences before. Instead of making a complaint I figured I’ll post it here. Be warned. Terrible. ~Jack