Best van rental agency in Arlington, Virginia (VA) 2024

Do not rent from here! I made a reservation days in advance. It took 1 1/2 hours waiting in line to pick up a car, then was given a vehicle that had exterior damage, the volume did not work on the sound system and the car was not clean. Basically they gave us a beater. I called to let them know I was having issues with the car and that was a pain too. Waiting on hold forever when I had more important things to do is ridiculous. Returned the car a day early and 3 weeks later I get a $250 bill for a “soiled car” This is a joke. My daughter and I did not make this car any dirtier than it was when we picked it up, if anything it was cleaner after us. We threw away someone else’s garbage that was left in it. I have never been charged for a dirty car. They are not cleaning the cars before renting them and then charging customers as if they are cleaning them!! Avis and budget are the same so avoid both!! ~Tricia