Best logistics service in Henrico, Virginia (VA) 2024

I have now had two horrible experiences with this postal office. They apparently do not understand that the hold mail request means that the mail is supposed to STAY at the post office. My first hold mail request, they told me that I was at the wrong post office and that my held mail would be at the other location. I drive to the second post office, they didn't have anything and actually referred me BACK to this post office. I make another useless trip there and they still have no idea where my package is. I get home and find it in my mailbox. No tracking updates aside from the fact that it had reached the post office. This second time is even worse because I still don't know where the package is. Got notification that it had arrived on Saturday, but I couldn't get there until Monday. Go to the post office during my lunch break and they tell me that the package is out for delivery even though the tracking information said that it was still at the post office. Well I just got my mail for today at 8PM and there is no sign of my package. This is just unacceptable. If people updated the tracking like they should then this wouldn't be happening. It's so scary that the office never knows for sure where the packages are. It also doesn't make any sense. They had to go back there twice to check, like what did you miss the first time? 😒 I've wasted a lot of gas and time with a process I thought was straightforward and simple. I don't even know if I have enough money to get back to the post office and check again. If someone asks to have their mail held at a post office, that means it should stay there. People put in those requests for a reason, be it a valuable package, living in a bad/insecure neighborhood, etc. I am always kind to these folks and have never raised my voice or become frustrated with them, but they're making it hard for me to trust and stay patient with them. I wish I could use another mail service at this point. This review won't change anything seeing how many other people have had bad experiences. Big changes need to be made to this failing and miserable organization.... ~Kelsey