Dropped off a project at WAR on 2 JUL, which included: fitting action to stock, barrel re-profiling, muzzle brake installation, and barrel tenon verification. Was quoted "a few weeks" at the time of drop-off, told WAR that was fine with me, and I'd call him in 3 weeks to confirm completion and schedule a pick-up. I ended up mailing him an additional bolt the next day to ensure he double checked the head-space of the .223 barrel on the action.
I emailed the owner on 3 JUL to confirm the scope of work, and also to ensure he had the USPS tracking number for the additional pieces. NO REPLY/CONFIRMATION.
July 24 (3 weeks later) - I emailed the owner on to check progress. NO REPLY.
July 31 (4 weeks later) - I emailed the owner to check progress, NO REPLY.
August 8 (5 weeks later) - I called the shop and spoke to the owner, was told the project would be done "sometime late next week".
August 14th (6 weeks later) - I called the shop and spoke to the owner, was told the same thing on prior conversation. I let him know, no hard feelings, but I'll stop by the shop the next week and pick up the project regardless if it was done.
August 28th (8 weeks later) - I stopped by the shop today and picked up the project, completely untouched/unfinished.
While all of the above is unfortunate, I found the lack of customer focus and lack of a true apology for completely missing the mark on this engagement the more frustrating part. I try to support local shops and businesses where I can but this was a 100% miss. ~Derek
gun shop