Best physical fitness program in McLean, Virginia (VA) 2024

I would like to remain anon because I am a dedicated client. I love the workouts here and most of the teachers. Lately it seems that the attitude of some of the staff isn't great though. One teacher - Mae - is always late to class with excuses. Us clients have waited so many times outside a locked door. She comes 5 minutes late often. It's a waste of my time because then the class ends so late when I have to get to work or take care of my kids. This is very unprofessional, especially because clients are told the studio doesn't allow late entries and that timing is very important. The desk staff have always been so welcoming. Gabrielle and Lena are so friendly and attentive. I'm seeing some new faces at the desk now and they barely talk or they have their nose in their phones or are doing something else. I asked a question to one of the new front desk staff and she didn't even look up to acknowledge me. I asked again and she finally dryly answered. I don't know what's happened but it seems like the quality has gone down and they are hiring people who don't want to be there. I love the classes it just really pains me that some staff don't make these expensive classes worth it. At a high end fitness studio like this, paying clients deserve to have strict professionalism. ~Anon