Best cell phone accessory store in Richmond, Virginia (VA) 2024

Called them once and asked if they have a battery for my phone. The associate who spoke to me said they do not carry it but I can come to the store so they can check if there is a battery that has the same specifications. I went to the store after a couple of weeks (that was around a month ago during the last week of June). The associate who welcomed me did not know how to open my phone back cover and said sorry we can not access your phone battery, We opened the cover for her. Then she said we do not have it. I told her what I was told over the phone. She sought help from another associate who tried to find a match through the computer. The computer gave her a list of batteries so I said we can try one of them. She left us to grab one but went to help another customer( of course without asking us if we Ok with that) we were waiting for her to get back. Then the first associate realized that so she asked a male associate to help us he came and we had to explain our issue again. His response that there are hundred of batteries that the computer gave him. We said we are willing to take the risk and try one of them. His response was NO I'm not doing that. Poor customer service and untrained associate. ~Sarah

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