Best hardware store in Roanoke, Virginia (VA) 2024

All three experiences with this store have been useless. Customer service is non existent with the exception of the lonely young cashier up front each time. My first visit I had a a shopping list of unfamiliar items for my mom's new pet Juliana piglet. Two employees were visibly bothered by my questions for locating the feed I needed. They subsequently disappeared before I could ask for more help. I finally had to ask the young man running the register if he knew where to find what I was looking for. He called for help twice. No one ever appeared. I gave up, bought what I had and left. Several days later, I needed another item. I was instructed to go there specifically. I called to make sure it was in stock. I had the brand name and product name - Jump Start. The rep answering the phone was clueless. The manager she asked informed her that they had food products but not the supplement I was asking about. I could hear him telling her this on the phone. I looked online. It said it was there in stock. I drove to the store. It was there. Not even hiding. Right where it should be. I'll pretty clueless about farm animal products and I found it easily. I don't know who is working there but they need to put a little more effort into training their employees. Or at least teach them to work a computer to look up inventory. If it weren't for the same guy checking out a ridiculously long line of people, I'd have given them a dismal one star! As a bonus, he even price matched the supplement for me. They got an extra star for that. I plan to find an alternate establishment for anything I may need in the future. I try to avoid lackadaisical people when I can. It's infuriating to know something is there but all the employees are just too lazy, apathetic, or ignorant of their inventory to help their customers! ~marj1st