Best van rental agency in Bothell, Washington (WA) 2024

I have a State Farm client and Agent- On my claim I selected enterprise bothell- got email confirmation and was told enterprise will call me in 4 business hours 24 hours later when no call was received I called location and they tried to blame and say my reservation was Kirkland. I was like I personally selected bothell and have bothell as confirmation do you want my business, sarah the assistant manager was extremely rude! She said no we have no cars which is why neither Kirkland nor bothell location called u I was like a courtesy call would have gone a long way! Enterprise used to be great! They were proud of being the best in customer service but their attitude and response today shows they have no care of customer satisfaction any more! Hugely disappointed! ~Zermin