Best banner store in Tukwila, Washington (WA) 2024

I ordered balloons from them for delivery for my friend's birthday and they had a two hour time slot to get it here. I called them once just to check on the status and they said if they didn't have a driver by a certain time they would Uber it. Cool. I called them again 30 minutes before the end of the time slot just to see if they had someone on their way yet. This lady told me that they picked it up 5 minutes ago and were on their way to me. Another 30 minutes go by and I called to see if the driver had somehow gotten lost only to find out my order was STILL at the store and it was 10 minutes past the end of the time slot. I told the guy on the phone that this was unacceptable. I get that things happen but an HOUR late!? Also, being that they are in the party/event industry you would think that they know how timing is CRUCIAL and should've done everything in their power to make sure the order got there on time. Worst is he was so rude and definitely didn't have any sincerity. Didn't even offer a discount. When I asked about one all he said was "what should I do about it?" in a very rude tone. Then after a little back and forth he said he would try to do a 50% refund (WHICH I HAVEN'T RECEIVED) Honestly I should be getting 100% refunded because the way the store handled it and the worker was rude AF about the whole thing. I will NOT be using Party City ever again. ~Samantha

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