Best car rental agency in Huntington, West Virginia (WV) 2024

Initially rented a car for 10 days, had to extend the rental 2 extra days and my total went from $426 to over $900. When picking the car up we were told that we were getting a free upgrade, and “special” rate. We asked to opt out of insurance coverage due to having our own but the man at the counter told us that he was giving us a special rate and waiving the charge for insurance, and waiving the extra driver fee, so our total for 10 days would be $565. On top of all of this the car had a warning light come on the 1st day telling us to stop and check oil level, only to find out that there was practically no oil in the car, roadside assistance told us to add the recommended engine oil so we had to buy engine oil at a gas station, we also called the rental location and they told us to bring the receipts with us when we return the car. Once we returned after extending for 2 days they quickly printed our receipt before we could even make it inside after parking only to find out we were charged an extra $411 for insurance. They told us they can’t refund us because they already printed the receipt so if we want reimbursement for the oil, or insurance charges that we would have to call the 1-800 number. Thankfully after explaining what happened to customer service they issued a refund for the $411. I have never had an issue with Avis or Budget at this location, the cars are always nice and clean, but I feel like the person working was being dishonest and trying to rip us off. I know now to always triple check everything before renting and make sure I have everything in writing. ~Kate