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Gibraltar Pools Corporation. in Topsfield (426 Boston St, MA 01983)
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Gibraltar Pools Corporation. is located in Topsfield (Massachusetts state) on the street of 426 Boston St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1978-887-2424. You can get more information from their website: http://www.usaswim.com/. The coordinates that you can use in navigation applications to get to find Gibraltar Pools Corporation. quickly are 42.659284, -70.930621. Scroll down to find out opening hours, reviews and other important information about Gibraltar Pools Corporation..
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Paul
Tony and his crew did a fantastic job repairing my storm damaged pool and in the blistering heat! I see alot of poor reviews to this company about not getting to there homes to install or repair pools and maybe they do not understand with all the the storm related issues,covid and lack of parts etc. I was waiting 6 months and called alot of times and talked with Jay and Caroline. I was patient and understood there situation as I am in the hvac business. Tough times for all during these last two years. They are good people and sometimes you just got to chill and be grateful for all the good things we have in life. Its just a darn pool for recreation people. Service: General repairs & maintenance
08.2022Dan
Every once in a while you come across a locally-owned business with a family spirit and a commitment to quality, honesty and customer service that sort of restores your faith in humanity. Gibraltar Pools is one of those rare operations. The owner came out personally to measure the property and give us a quote. There was no hard sell. The pool was delivered and installed two weeks before it was promised. The installation was flawless. The crew was attentive, caring, and detail-oriented. They really cared about how the finished product was going to look on our property. They went the extra mile and added some labor that they didn't even charge us for. We also have Gibraltar winterize the pool and get it ready for the summer every year. They always pick up the phone. There's always a friendly human being to deal with. And the product is exceptional. We love the pool, and we love the way it looks on what is a pretty upscale property. Our teenage kids get huge enjoyment out of it. We could have installed an in-ground pool. But this was a much more sensible investment given the amount of time you use a pool in New England. I cannot praise Gibraltar and their team and product highly enough. Services: Above ground pool installation, Swimming pool equipment maintenance, General repairs & maintenance, Swimming pool water analysis, Swimming pool equipment repair, General construction, Swimming pool summerization
07.2022Dede
We didn't think we could have a pool. Our yard is rocky and multi-leveled but Peter came out and said we could. And, now we have a beautiful pool! Peter and his team made this happen. Peter answered every question. He was on the phone with me through every step and with every one of my crazy questions. I recommend Gibraltar - a family owned, local business - with 100% 5 Star rating. They made our dream come true.
07.2022Paul
Peter and his team have been amazing. The pool came out great and they have been so responsive to anything we needed. We wanted the pool to match up to our exsisting deck and they nailed it perfectly. Jay, the tech was great as well and showed me a few tricks for keeping everything running like a clock!
06.2022Diane
Great experience dealing with Kenny over the last couple of days. I have been having an ongoing issue with my sand filter and he was very knowledgeable and responsive to my problem. He was very patient with me and walked me through all the steps needed to fix the problem. Thanks so much Kenny. Great customer service! Service: General repairs & maintenance
06.2022David
Purchased my house in 2012 and there was a Gibraltar pool already here. Have had several minor bad experiences from them sending a shady crew to open the pool when we moved in to poorly shipped parts. The worst however was last year. The pool was destroyed in August 2020 with the storms. Received and estimate for repair in September. I called to book the repair and Jay suggested we wait until spring 2021 since we wouldn’t be using the pool anymore that season. I called and spoke to Jay in 2021 and he said we were good to go but needed to wait until warmer weather to install the liner. After that Jay never returned a call. Finally reached him in June or July and now he says they don’t have the liner. I have since tried to get a commitment for 2022 and cannot get a call back, I have even left a message for Peter the owner and nothing. They even blocked me on social media. Be careful before you spend a large sum if money 4/28/22 - my response to Gibraltar. Nice try, I was told by Jay you had the parts but to wait until spring. Just admit that you would rather have used parts to finish and install instead of a much lower priced repair. You continued to solicit in your social media, suggesting to people to “lock in now, before material prices increase” yet you have no materials. Never returned calls, lame lame lame.
04.2022Tyse
Gibraltar pools has done an incredible job installing our pool and working with us. It did take a long time but patience is worth the wait. We called and submitted requests online last spring/summer, during the pandemic, but they were over whelmed with requests. We persevered, and reached out earlier this spring and we made contact and our pool was delivered earlier than promised, and it was going be be installed earlier than promised because they were doing right by us for waiting since last year. Unfortunately, not their fault the installer here in Maine was in a terrible accident a beam from a Barn he was fixing fell on him and fractured his shoulder and ribs. We had the rainiest July in my recent history, so installations everywhere were delayed. I reached out to Gibraltar with my concerns and we were refinancing to pay for the pool and needed it to be done for our appraisal. They made it happen they sent guys from Massachusetts and they got it done between raindrops, on a hope and a prayer. It came out amazingly!! The guys were so respectful and professional! My husband who is also Brazilian loved being able to talk with them. The head engineer was a gem and he lined up the pool with my deck so perfectly as he could. We still need to add a length of decking in the gap, but it was as close as they could. I am so proud of this pool and my friends and neighbors are all asking too. It went up in two days!! Still need to do some finish work on our own, but over all I could not be happier they did an amazing job and so neat and hard working! I love our pools, it’s so beautiful!! Service: General construction
09.2021Duffy
By far not the cheapest above ground available. That being said there is no question about the quality. Their passion for pools makes you want to do business with them and frankly, this is the best above ground out there. No reaching over a rail to skim. Easy to maintain. All that’s left is to enjoy. Services: Design, General construction
09.2021Michelle
We contacted Gibraltar Pools Inc out of Topsfield, MA to inquire about scheduling a pool closing for the season. When we provided our address we were told that there was an outstanding balance on the account and until it was settled we would be denied any further service. A little back story we purchased our home on October 23, 2020 and the sellers were the ones to have the pool installed as well as have the pool closed for the 2020 season as it was written in the closing documents of the sale of the home. When we told the office manager that we weren't the owners of the time and the balance wasn't in fact in our names they said that it didn't matter that their database is based on the address of the pool. From there we were told if we wanted any future service we'd need to pay the balance of the account. We should not be penalized and made to pay another clients balance. The pool is only a year old and has many years of service and material left. Gibraltar Pools has now lost us as clients now for the lifetime of the pool and which would amount to tens of thousands of dollars. We had a bad experience earlier this summer in the store when coming to buy supplies. We were made to wait for almost a half hour after being told that the customer on the phone was a higher priority because the sale was going to result in a large commission. Little did the sales attendant know were planning to also spend a great deal since it was tax free weekend. Even after this we still were going to give Gibraltar Pools another shot with servicing the pool but after hearing the owner wouldn't budge on any accounts with a pending balance they've lost us as clients as well as we'll be sure to tell anyone we can about the service we've received.
09.2021Diane
I bought my Gibraltor pool about 20 years ago. When I bought it customer service was exceptional. The first time I had to have the liner replaced, they were very responsive, scheduled me timely, and were very professional. This time, I contacted them March 15, 2020 to replace my liner. I was told someone would contact me to schedule the liner replacement. After several more phone calls throughout the summer, I never received a call. This year I called in February and was put on the schedule for today. I never received a confirmation call or follow up. However, they did show up and provided the service but left all of the trash!! When I called them I was told it was my responsibility. I have never hired a professional service that does not clean up after themselves when completing a job and they certainly did the last time I had the liner replaced. Paying $1700.00 to have the liner replaced to then have to pay for the trash removal is dissatisfying to say the least. Having been a customer of this company for the last 20 years, I can say that the customer service has gone downhill drastically. I have recommended this company in the past to several people who were looking for a quality swimming pool when the customer service was great. I will not be recommending them to anyone else. Services: General repairs & maintenance, General construction
09.2021