eye care center
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Sam's Club Optical Center in Southgate (15700 Northline Rd, MI 48195)
About:
Visit your Southgate Sam's Club Optical Center. Set your sights higher. Sam's Club offers great deals on a wide collection of optical care equipment and supplies. Choose from an assortment of low-cost premium options, including contact lenses, reading glasses, eye health supplements and sunglasses. Sam's Club provides a broad selection of designer reading glasses and frames to fit with your doctor's prescription. Choose from lightweight reading glasses made of plastic or durable frames crafted of metal. If you're planning to spend a lot of time outdoors, a pair of sunglasses may be in order. Sam's Club features a tidy selection of sunglasses with polarized shades in various designs.
Sam's Club Optical Center is located in Southgate (Michigan state) on the street of 15700 Northline Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1734-281-6760. You can get more information from their website: https://www.samsclub.com/club/southgate-mi-sams-club/6412?OPT=aL. The coordinates that you can use in navigation applications to get to find Sam's Club Optical Center quickly are 42.216341, -83.215323. Scroll down to find out opening hours, reviews and other important information about Sam's Club Optical Center.
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Available amenities
Amenities
- Toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
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Moe
I tried to buy a pear of glasses, I told them that I already have a prescription in my phone and asked if I can just email it to them but they refused and said it had to be in paper only. They could have printed it with their printer but they made no effort to be even slightly professional, in fact they were rude and me feel unwelcome, like I was a stranger at their house not in a public place.
05.2022Caren
Very poor customer service can't even get a couple pair of lens if you damage yours. Made me buy two whole boxes. Wont go back there.
11.2021James
Do not buy your glasses at Sam’s Club, very poor customer service. I recently purchased a pair of glasses with progressive lens and had to take back to store three times I was told the frames I chose were improper for my prescription. I found another frame and they were more money which I had no problem paying the additional cost but explained to the Technician I had purchased two sets of clip on glasses which I no longer have the receipts for at Walmart because they were cheaper and requested if they could provide me with a new clip on sunglasses and her answer was do you expect Sam’s Club to pay for your clip on sunglasses. I told her yes because I purchased the clip on sunglasses not expecting to have to return my glasses to Sam’s Club because the prescription wasn’t proper She still was not willing to make any effort at all to assist me, she never even called the manager of the store to talk with him, she just said they won’t do anything for me.
11.2019Laura
The elder lady with gray/blonde hair was very rude. Plenty of comments are in regard to this lady’s ill-mannered character. Why has her employment there not been terminated? She is obviously bad for business.
11.2019Mommabear
I didn't think it was possible to have a bad experience at an eye exam, been doing it for 30 years, seems pretty simple, but yet...the women at the Southgate Sam's optical center managed to make it a terrible experience. The older white lady with the blonde/gray hair was rude and unprofessional to everyone that approached her including an elderly gentleman that was there to inquire about a warranty. She must of been raised by mean Rottweiler guard dogs, because that's the equivalent to how she treated people. Then Marie, who seemed nice initially, only to become argumentative and even downright disrespectful as the appointment went on. But aside from terrible customer service, what's really sad, is their "new" system and "new" lab they deal with now, doesn't give the option to order any type of the high index lenses if your prescription is stronger than -4.00. If you have a -4.25 or stronger and want better lenses other than the cheap heavy thick plastic, then better save your time and money and go elsewhere, because they can't do anything for you here. Sounds pretty dumb and unbelievable, right? Yeah, I thought so too. But that's what Marie told us, so guess what? I Called a different Sam's club and found out that Marie is just totally ignorant and/or incompetent because the other Sam's club Optical manager informed me that you can absolutely get high index lenses for strong prescriptions, at any location, up to a -10, with their new system!! Oh yeah, and good luck trying to get all the info you need to order lenses on your own from an online website because Marie acted like I was asking her to give up a body part when I asked for the PD# that's required to order lenses online. She wanted to argue over it. I had to ask to speak to the manager, and guess what??? The manager instantly said yeah Give her the PD# because they couldn't sell me the lenses!! Obviously she drives a broom stick to work!! How ya like those apples Marie?!?!? All that attitude, wasting time being mean instead of being helpful -which is YOUR job - and you were wrong after all!! Stop driving your broom stick to work!! Good riddance! First time here at this optical center and sure Won't ever deal with this location again!! And after seeing this is the 5th review they have and the other 4 were negative too, this place seriously needs some new staff!!
11.2018James
Always excellent service!! Very high quality lenses and the prices are even lower now. Plus they always stand behind what they sell, if you're not happy or need repair.
11.2018Randi
Horrible customer service and cheap frames and lenses. They don’t have a good designer selection, either! I would rather spend more to get better options and service. Won’t be going back.
11.2018J
Went to pick up an already paid for set of contacts. The clerk was waiting for a customer to pick out and try on her frames...the customer was in no hurry. The clerk looked at me and with a big disappointed sigh said it was going to be a while....30 minutes later she gets to me and says okay your next.. .my interaction was 45 secods tops. She could have handled my interaction while she was waiting for the customer for 15 minutes. Bare minimum service with and attitude. I will be going to Costco in the future.
11.2017steve
The new dr. In here is shady and don't know what she is doing. My wife went in for an eyeglass exam and she was charged for both a eyeglass and contact exam, then the prescription she was given was giving her migraines. We called them and they said to give them a few days and if the headaches kept up to come back. My wife gave them a week. She went in and the doctor was insistent on the prescription. Obviously, when ever she would take out the new contact and put in the old script the headaches would go away. They are very unprofessional at this location. The last dr that moved to Chicago was great, but this new asian dr. is no good.
11.2017Omar
After buying 300.00 worth of goods get to door and door lady ignores me and stays talking to another customer. . So I kept walking. . Then she follows me and give me that look... it was late I didn't want to deal with her...
11.2016