clothing store
Now Open
Eddie Bauer in East Rutherford (1 American Dream Wy Suite B237, NJ 07073)
About:
Retail mainstay for house-brand outerwear, clothing, footwear & accessories for outdoor recreation.
Eddie Bauer is located in East Rutherford (New Jersey state) on the street of 1 American Dream Wy Suite B237. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1551-248-4932. You can get more information from their website: https://stores.eddiebauer.com/nj/east-rutherford/1-american-dream-way. The coordinates that you can use in navigation applications to get to find Eddie Bauer quickly are 40.808043, -74.069025. Scroll down to find out opening hours, reviews and other important information about Eddie Bauer.
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Available amenities
Payments
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Francisco
(Translated by Google) I had a problem with a size and Ms. Barbara went out of her way to fix it. Thank you! They have good deals in store and online. (Original) Tuve un problema con una talla y la Sra. Barbara hizo de todo para solucionar. Gracias! Tienen buenas ofertas en la tienda y online.
10.2022alan
Quality merchandise
08.2022Roya
Welcoming customer service.
06.2022IMRANA
Nice
01.2022C.D.
Frustratingly Unhelpful costumer service experience! We attempted to return faulty, damaged(zipper, torn ripstop) luggage purchased under the lifetime warranty(changed 2 years ago, grandfathered in). We spoke with our local Eddie Bauer outlet manager and multiple customer service reps via phone before make a long trip to the brand store at American Dream Mall. Upon arrival to the store with our luggage, we explained to Barbara(sales rep/pretend manager) that we needed to exchange/return our two bags due to faulty zipper, random holes, and torn ripstop. Her immediate response was adversarial stating "if you've had the bag longer than a year I can't help you"(paraphrase), "what exactly is wrong with the bag?", "they look older than a year", etc. As we were the only customers in the store at the time I requested to speak with a manager. Barbara responded that she was the manager and then her tone changed. She entered my AR rewards to find the purchase history and it wasn't there. Then she stated that she has been with EB for two years and they stopped their lifetime warranty 6 years ago(contrary to customer service/other store). I then asked her to call customer service for mutual assistance. They gave her SKU# for both bags and explained thats what's needed for the refund process. Barbara then stated she needed to call her corporate contact for further assistance and she should be able to process it with her help. She told us to return in 1 hour and it should be completed. Fast forward 1hour, her tone changed again. She was again empowered to be obstructive. She explained SKU numbers don't allow her to do anything, she was instructed the best she can do is 49.99 for one bag(over $300) and even doing that was a "personal favor" given that the "actual" manager had arrived and gave her permission. We refused and left frustrated. (total time at this store 3+ hours). Determined, I went to another store 45 min away and had the complete opposite experience. At Garden state Plaza EB, both sales associate and manager went above and beyond, no questions asked to try and help us. We really appreciated their understanding. Due to the time, customer service line was closed and they were not able to get SKU# themselves but would be more than willing to finishing the transaction if we could get the necessary info from customer service the next day. Total support( 1 hour total). Customer Service today, was even more helpful. They provided us with purchase store/dates, SKU#, return mailing info, and advised on how to help the store if we chose to go that route. They explained with SKU# and purchase date proving we bought with lifetime warranty that we are entitled to a full refund(30min total).
11.2021BklynPimpstress
First time I've been to this one and went to return something the cashier was very attentive, pleasant and help me out when I needed.
11.2021Earl
Just visited the newly opened Eddie Bauer store on October 2nd. We found many great items and an even better find in the clearance section located in the back right of the store. Here we found a greatly marked down shirt at 75% off. We also recommend signing up for their adventure card. Is free and it can give future savings depending on the amount you spend. These are based quarterly and I believe they do expire though.
11.2020