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CVS in West Orange (265 Prospect Ave, NJ 07052)
About:
Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.
CVS is located in West Orange (New Jersey state) on the street of 265 Prospect Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19732437008. You can get more information from their website: https://www.cvs.com/store-locator/west-orange-nj-pharmacies/265-prospect-ave-west-orange-nj-07052/storeid=10087?WT.mc_id=LS_GOOGLE_FS_10087. The coordinates that you can use in navigation applications to get to find CVS quickly are 40.802731, -74.248791. Scroll down to find out opening hours, reviews and other important information about CVS.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Offerings
- Passport photos
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- Drive-through
- In-store pickup
- In-store shopping
Health and safety
- Customers wear masks
- Safety dividers at checkout
Melanie
The pharmacy is THE ABSOLUTE WORST!!! They call you and tell you your prescription is ready when it isn't. Their break is at 1:30PM as of most people aren't trying to run there on their break. The wait is at least 20 minutes on a good. They understaffed and inefficient!! I am changing my pharmacy ASAP.
06.2022Kara
I really don’t want to waste anymore of my life because of this store so I won’t go into too much painstaking detail but I had moved back to the area a month ago and figured this CVS location would be the best with the many options nearby especially based on location and the fact it had a drive through. I called first to transfer my prescription and was on hold for 40 minutes trying to speak to someone. After I had come to handle my prescription in person it took another 30 minutes in store and there were several people working behind the counter and barely anyone on line. I never heard the phone ring once. I asked one employee about it and said they’re busy they answer when they can…. They must have disconnected the phones. Completely unacceptable, this isn’t a nail salon, you’re dealing with meds that people need!! They should be shut down. Went a 2nd time same issue, transferred to another CVS, not dealing with this BS anymore.
06.2022Jean
All of the CVSS are garbage. No sales signs are up and their prices are too high. I would rather drive a few miles to go somewhere else. The staff is rude so I don't go to any CVS.
06.2022L.
This is the worst CVS pharmacy in the state of NJ. They lose prescriptions, send erroneous text messages, do not process refills, claim they never received orders, wait times through the roof, and you can NEVER get through the customer line to speak with a staff member. I have been on hold for days at an hour or more at a time.
05.2022Justin
If your prescription is a matter or life or death, you will die and these folks won’t care in the least bit. Every time I try to fill a prescription for either myself, my wife or my infant child, I always have problems. One prescription for my infant was filled early in the morning. I called in the afternoon to verify they received it and wanted to gage when it will be ready (my child needed the medication asap). They responded by saying they didn’t have the medication to fill the prescription and we should have our dr call it in at another location. When I asked if they planned on notifying myself or my doctor, they simply brushed it off and said “no” as if it wasn’t their problem. Another recent experience where I tried to call (in fear the same thing occurred) I sat on hold for over 2 hours. 2.hours. Never got through. I’ve never been engaged with more incompetent individuals who simply did not care about the people in need of medication. I would award them no stars (if possible) and may god have mercy on their souls.
04.2022Alexis
Unprofessional and terrible service. I waited 40 minutes to find out our insurance wasn’t appropriately applied to the prescription I was picking up for my infant son, so I was told to step to the side and the pharmacist would get it taken care of. He got it taken care of, but then told me they still had to mix the medication and I should get back in the line and wait for it. The line was now double the size so no, I was not going to get in line and wait for it. I expressed this and the pharmacist said “well you see we are short staffed.” I get that and I empathize, but there’s no excuse for making me wait TWICE for what would have been over an hour for a medication that was “ready.” No common courtesy, staff was rude, and if you ever want to follow up on something via phone you’ll never get off hold. I will never be going back to this pharmacy- one too many poor experiences.
04.2022KARLA
Very unorganized and unprofessional. The eye drops aisle was on the cosmetics side of the store while the medication side was on the other side. I spent ten minutes looking for eye drops and no one came up to offer to help, and the manager walked by and said nothing whatsoever. Bad customer service over all!!!
04.2022Marisa
Horrible service. Since the new pharmacist took over, it's a mess. Long lines both inside and outside and a complete mess. They can't find prescriptions, some of which are on the floor. I keep going to the Store Managers and get the same line "We know, we hear it from other customers but there is nothing that we can do". I called corporate several times and never heard back from anyone. Horrible. I am switching to Walgreens. What a shame. CVS used to be great. It's so convenient, but since they don't care about their customers, I can no longer give them my business. When I got the pharmacist on the phone tonight and told him about the concerns and frustration that me and other customers have with this location, he sarcastically said "thank you for the feedback mam". Well thank you for helping me make my decision to leave CVS.
03.2022George
This is the worst CVC,can't get in touch with pharmacy you wait and you wait and then they hang up on you. After over one week never got my medication they keep telling me it's being processes. Need to clean house,it's a disaster. Shoprite pharmacy is much better I'm switching all my prescriptions to Shoprite.
02.2022Peter
Don't understand this store ever since opening they've had severe inventory problems. I've brought this up with the store manager on multiple occasions but they always tell me the same B.S that it's up to corporate. Which i never understood as how does "corporate" know exactly what this location needs on a weekly basis. Even on beverages they can't keep track and are frequently short on water bottles which i assume move more than any other product. The complaints don't stop there as on more than one occasion I've bought expired products, most recently a gallon of milk two weeks past on expiration, i brought this up with the manager and still the problem continued. Front end service is good as expected from CVS and the cashiers are always pleasant but they really need to sort out inventory issues and rotate stock properly as a gallon of milk two weeks past expiration had slipped past is totally unacceptable.
07.2019