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Citizens Bank in Albany (96 Wolf Rd, NY 12205)
About:
At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
Citizens Bank is located in Albany (New York state) on the street of 96 Wolf Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1518-438-5910. You can get more information from their website: https://locations.citizensbank.com/ny/albany/96-wolf-rd.html. The coordinates that you can use in navigation applications to get to find Citizens Bank quickly are 42.717726, -73.812609. Scroll down to find out opening hours, reviews and other important information about Citizens Bank.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Raffi
Halley 👎🏻
04.2022Lorenzo
This lady saved my day that day, I had to cash a check and I forget what the issue was but, I was able to get pay from one of my customers that day.
12.2021DJ
my teller was Christine this fine Saturday morning before the holidays, and she is an incredible employee, very friendly and color-coordinated (mask and all) A+++ Christine
11.2021Mike
Christine and Hallie set the bar for customer service. They go above and beyond for their customers.
11.2021Chris
I'll try to keep it to the short, less emotional version ... I applied for 6 refinance mortgages for my investment properties last May. The local loan officer only had paperwork ready for 4 of them when we went in to sign. IT took him 6 WEEKS to fill out the other two so we can sign them. Rates went up in the meantime and I had to pay $2,500 for the privilege of his delays or he said I could walk away. Now my mortgages are much more complicated than most, but it took them more than 10 MONTHS to be ready to close - and I assure you this is not due to delays on my part. Yes, 10 months, I'm not exaggerating and all the delays were on their end . The closing paperwork was rushed and when I finally got it to review the night before (!) there were all sorts of problems and extra fees. The regional Mortgage manager, Jill, took a few weeks to figure out what everything was and get back to me with an update. They were no longer going to charge me for having to re-appraise my houses because they took so long (very nice of them), but I would have to pay the extra $10,000 in points due to higher rates - because they took so long. When I pointed out that rates had actually come down recently and they were charging lower rates than that now to their other customers, she acknowledged they were charging me extra because it was their policy not to let someone benefit from lower rates after a rate lock expired. This was their "sorry for taking 10 months to do your mortgage" present. Of Course Jill is also the one who described her job as tracking the pipeline of mortgages in process to make sure they are moving forward... Hmmm, didn't do a good job of that. I have heard from a few people in their business that mind blowing closing times are not that unusual for Citizens mortgages.
11.2020Zafer
I have with this bank personal as well as business relationships people here always friendly and helpful.
11.2020James
Easy access and friendly staff.
11.2020Face
Terrible service . Wait way too long warning you now before you go
11.2019