pet boarding service
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Come Sit Stay Boutique Dog Hotel & Daycare in Haverstraw (234 Rte 9W, NY 10927)
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Come Sit Stay Boutique Dog Hotel & Daycare is located in Haverstraw (New York state) on the street of 234 Rte 9W. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18457863647. You can get more information from their website: http://comesitstayresort.com/. The coordinates that you can use in navigation applications to get to find Come Sit Stay Boutique Dog Hotel & Daycare quickly are 41.200760, -73.982980. Scroll down to find out opening hours, reviews and other important information about Come Sit Stay Boutique Dog Hotel & Daycare.
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- Wheelchair-accessible entrance
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Janessa
This is not the first time we left our dog at Come, sit, & play. However, this is the first time our dog stayed here for 15 days. We dropped him off after grooming, so he was clean with hair all shiny & white. When we picked him up he was brown & so dirty. He looked like he wasn't taken care of...as if he was a stray. Their website says they give report cards, but we only got 2 of them, one the attachment I cannot open, and the 2nd one, I had to email and ask for it because I haven't received any. When asked about it, I was given a "it's been busy & having a hard time uploading" reasons. Our dog lost weight and looked dehydrated. Unacceptable! My daughter cried and upset in the car seeing our dog looking homeless. They could not even shower him? I was told that I should have mentioned it when I dropped him off. You think 15 days doesn't require at least a wiping? I sent an email that I will be picking him up & they couldn't even prepare him? The scarf he wore from his grooming was so filthy and dusty and still hanging on his neck. Negligence is what we saw. So, if you Iove your dog like we do, don't bring them here. They're not equipped nor caring enough. Horrible service, not worth almost $1000 for 15 days. I would've given them a zero rating if it's available.
08.2022Mary
After hearing what they did to a friend's dog which was to come get the dog because it attacked another. Yet there was only a tiny scratch on the other dog and her dog was bloodied. They obviously don't watch the dogs!!! I read 2 more reviews where they can't come of with video for any of them. Why talk your animal to people who ignore them? The lying about things that happen there is absurd. The BBB should be made aware.
05.2022isabella
I’m shocked at how this establishment is handling a situation. Withholding video of what happen is only making your business look worse. And your post you then deleted was so unprofessional. If your “preoccupied” by other things maybe you should be running a business. If your short staffed maybe you shouldn’t be booking so many dogs You should also be paying more attention at training your employees rather than allowing them to be negligent and play on their phone while they should be supervising multiple dogs. This is extremely shameful how this is being handled. If the dog was at fault why are you withholding the video? Does it show your facility not following protocol and safety measures, did someone handle it poorly which would cause your business harm, so many things could have been done to handle this better and it hasn’t. Shame on you for putting peoples pets in danger.
04.2022Salvatore
I can’t say enough about CSS! My pup absolutely loves it here! The staff is attentive and loving! Thank you so much for all you do! I love the camera access and know my dog is safe and sound at all times! Thank you! Thank you! Thank you!❤️❤️❤️
12.2021Ann
My pup gets super excited to come here and never wants to leave when it's time to go home. I took my dog there one Saturday morning for his 9:00AM appointment and then received a phone call at 9:20AM that he had got into a fight and that he's bleeding a lot. I immediately rushed over there and found my dog to be bleeding behind his neck and scratches around his mouth area and a gash on his side area. I asked the the lady who called me Lauren what happened, and she told me that she doesn't know and that all she heard was a commotion outdoors and saw the dogs fighting. I asked to see camera footage on what happened because clearly he wasn't being watched and she couldn't provide it to me and stated that the manager would be in contact with me on Monday. I took my dog to the vet and had them contact the daycare for payment and the come sit stay manager was called and provided the vet a credit card number to use. I waited all Monday morning for the Manager, Stephanie to contact me and she did not, so I called them. I asked if she was aware of the situation that happened with my dog and she said yes. I waited to hear if she was going to say something else but she did not. I informed her that when I asked Lauren what happened she couldn't tell me because she doesn't know and that I would like to see camera footage. She proceeded to tell me that its hard to separate two dogs when they are fighting and that she already paid for the vet visit. She showed no remorse on the matter and still failed to inform me on what happened. My dog has been here plenty of times before and gets along with all dogs. He loves to play and never got into a fight before. My dog will never be coming to this place anymore. It saddens me that I put my trust in Come Sit Stay thinking that my dog was being watched and cared for and when they failed to do so, management simply just didn't care.
11.2021anne
My rescue who is very attached I was so worried in leaving. They took exceptional care and kept her at front desk most of Day as she alk 14 pounds was scared
11.2021steven
My dogs love staying here. Staff is awesome, friendly and treat your pups like royalty.
10.2021Stephanie
I used to love this place and bring my just turned 1 year old puppy here. However, one day I picked him up and went to pet him and felt all this dry blood on him. I moved his hair back and saw this big bloody bite wound. Immediately, I called and asked what happened. The staff informed me that a territorial dog went after him in the hallway. I was NEVER informed another dog went after mine. Regardless if they saw the bite wound or not they should have informed me immediately. When I continued to ask why that dog who went after mine was even there, the girl stated that the dog gets “very territorial in the hallway.” My question is 1. If the dog is territorial, why is he near other dogs? And 2. Why let my puppy walk past him if they know this about him? While they did do the right thing and pay my vet bill and reimburse me for daycare that day, I will not be returning. I no longer trust them to watch my dog. Who knows how many other times this may have happened as I always see a dog gated off behind the desk and the staff lets other dogs walk past that sectioned off dog.
09.2020Michael
Come sit stay is bar none the best day care for dogs. My dog Hunter loves going every week and it is a great experience for us and him. All the employees are phenomenal, caring and loving to all dogs and I cannot recommend them enough. If you are looking for somewhere to leave your dog for the day with peace of mind, this is the place! Keep doing great work!
09.2020Nicholas
Best Groomer in the area!! We started bringing our Toy poodle to Barbara when Come Sit Stay first opened, and we couldn't be happier! She does such a wonderful job and treats our dog extremely well. We won't go anywhere else, and you shouldn't either!
09.2018