pharmacy
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Walgreens in Loudonville (463 Albany Shaker Rd, NY 12211)
About:
Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics.
Walgreens is located in Loudonville (New York state) on the street of 463 Albany Shaker Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15184581205. You can get more information from their website: https://www.walgreens.com/locator/walgreens-463+albany+shaker+road-loudonville-ny-12211/id=19884. The coordinates that you can use in navigation applications to get to find Walgreens quickly are 42.706127, -73.776075. Scroll down to find out opening hours, reviews and other important information about Walgreens.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
- SNAP/EBT
Planning
- Quick visit
Offerings
- Passport photos
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Drive-through
- In-store pickup
- In-store shopping
Jim
Never experienced such incompetence and disregard for patients/patrons. Certain some people are working very "hard" at this establishment -- but you are still going to have a bad experience. In one instance they didn't give the correct count of meds, and this wasn't realized for weeks. The store is told there was a mistake: associate walks back, grabs a container of medication and just hands it to over. It doesn't have a label on it nor a name. They knew they screwed it up, had the meds waiting, never contacted anyone, and literally just handed over the exact amount of missing meds. (no ID check, no explanation). Now they have a sign that says "count your meds before paying, NYS law" or words like that. But of course they won't hand over meds to count before they are paid for. So one must go into the store every time, pay for my meds, then rip the bag open and stand there and count them in front of everyone in line. HIPPA nothing. Don't bother trying to call. There will be more than 3 people ahead in queue, then 3, then 2, 1 -- and then 20 more minutes of music and "thanks for waitings," but apparently you've at the front of the queue ... right? It won't matter: it's been over an hour. Missed time/$ at work, surgeon will cancel your surgery if X medication isn't taken for Y days before surgery. It's absolutely critical, so take off more time from work to try and track down a human. Wait in line the next AM. Speak to others who have also had very bad experiences at this Walgreens location. One explained how, the day prior, he waited patiently in line for sometime, finally made it to the register, then the associate just walked away toward the exit. "Um, hi, what's going on, I need to..." the customer says. "I'm on break," the associate replies. "Ok, well is someone going to help me?" The answer is no: noone is going to help you, and your time does not matter. The man spent as much time there as he possibly could, made it to the register, and ultimately had to leave with no service renendered because he had to feed his family. One could go on and on. Every prescription is a stressful experience. Perhaps there is a better option -- please let me know if you find one.
07.2022Jim
Never experienced such incompetence and disregard for patients/patrons. Certain some people are working very "hard" at this establishment -- but you are still going to have a bad experience. In one instance they didn't give the correct count of meds, and this wasn't realized for weeks. The store is told there was a mistake: associate walks back, grabs a container of medication and just hands it to over. It doesn't have a label on it nor a name. They knew they screwed it up, had the meds waiting, never contacted anyone, and literally just handed over the exact amount of missing meds. (no ID check, no explanation). Now they have a sign that says "count your meds before paying, NYS law" or words like that. But of course they won't hand over meds to count before they are paid for. So one must go into the store every time, pay for my meds, then rip the bag open and stand there and count them in front of everyone in line. HIPPA nothing. Don't bother trying to call. There will be more than 3 people ahead in queue, then 3, then 2, 1 -- and then 20 more minutes of music and "thanks for waitings," but apparently you've at the front of the queue ... right? It won't matter: it's been over an hour. Missed time/$ at work, surgeon will cancel your surgery if X medication isn't taken for Y days before surgery. It's absolutely critical, so take off more time from work to try and track down a human. Wait in line the next AM. Speak to others who have also had very bad experiences at this Walgreens location. One explained how, the day prior, he waited patiently in line for sometime, finally made it to the register, then the associate just walked away toward the exit. "Um, hi, what's going on, I need to..." the customer says. "I'm on break," the associate replies. "Ok, well is someone going to help me?" The answer is no: noone is going to help you, and your time does not matter. The man spent as much time there as he possibly could, made it to the register, and ultimately had to leave with no service renendered because he had to feed his family. One could go on and on. Every prescription is a stressful experience. Perhaps there is a better option -- please let me know if you find one.
07.2022Jim
Never experienced such incompetence and disregard for patients/patrons. Certain some people are working very "hard" at this establishment -- but you are still going to have a bad experience. In one instance they didn't give the correct count of meds, and this wasn't realized for weeks. The store is told there was a mistake: associate walks back, grabs a container of medication and just hands it to over. It doesn't have a label on it nor a name. They knew they screwed it up, had the meds waiting, never contacted anyone, and literally just handed over the exact amount of missing meds. (no ID check, no explanation). Now they have a sign that says "count your meds before paying, NYS law" or words like that. But of course they won't hand over meds to count before they are paid for. So one must go into the store every time, pay for my meds, then rip the bag open and stand there and count them in front of everyone in line. HIPPA nothing. Don't bother trying to call. There will be more than 3 people ahead in queue, then 3, then 2, 1 -- and then 20 more minutes of music and "thanks for waitings," but apparently you've at the front of the queue ... right? It won't matter: it's been over an hour. Missed time/$ at work, surgeon will cancel your surgery if X medication isn't taken for Y days before surgery. It's absolutely critical, so take off more time from work to try and track down a human. Wait in line the next AM. Speak to others who have also had very bad experiences at this Walgreens location. One explained how, the day prior, he waited patiently in line for sometime, finally made it to the register, then the associate just walked away toward the exit. "Um, hi, what's going on, I need to..." the customer says. "I'm on break," the associate replies. "Ok, well is someone going to help me?" The answer is no: noone is going to help you, and your time does not matter. The man spent as much time there as he possibly could, made it to the register, and ultimately had to leave with no service renendered because he had to feed his family. One could go on and on. Every prescription is a stressful experience. Perhaps there is a better option -- please let me know if you find one.
07.2022Jon
This place is unbelievable. The drive thru is almost always closed and medication is never ready. I've given them 24hrs to prep a refill and it wasn't started when I go to pick it up. Doesn't mater if there's 3 people or 6 people the excuse is always understaffed which is the new universal excuse for incompetence.
06.2022Kathy
Longest wait times I have ever experienced in forty years. No one ever answers the phone. I was on hold over two hours. This is a consistent problem. Clearly they have more customers than they can handle so I will be changing pharmacies.
06.2022Shreefal
Very slow understaffed the staff is helpful but stressed. Lots of people waiting every time I went in last few days. They do not have time to answer the phone.
06.2022Jon
This place is unbelievable. The drive thru is almost always closed and medication is never ready. I've given them 24hrs to prep a refill and it wasn't started when I go to pick it up. Doesn't mater if there's 3 people or 6 people the excuse is always understaffed which is the new universal excuse for incompetence.
06.2022Kathy
Longest wait times I have ever experienced in forty years. No one ever answers the phone. I was on hold over two hours. This is a consistent problem. Clearly they have more customers than they can handle so I will be changing pharmacies.
06.2022Jon
This place is unbelievable. The drive thru is almost always closed and medication is never ready. I've given them 24hrs to prep a refill and it wasn't started when I go to pick it up. Doesn't mater if there's 3 people or 6 people the excuse is always understaffed which is the new universal excuse for incompetence.
06.2022Kathy
Longest wait times I have ever experienced in forty years. No one ever answers the phone. I was on hold over two hours. This is a consistent problem. Clearly they have more customers than they can handle so I will be changing pharmacies.
06.2022Shreefal
Very slow understaffed the staff is helpful but stressed. Lots of people waiting every time I went in last few days. They do not have time to answer the phone.
06.2022Shreefal
Very slow understaffed the staff is helpful but stressed. Lots of people waiting every time I went in last few days. They do not have time to answer the phone.
06.2022Garrick:
20 minutes on hold for the pharmacy and no one answered. I called the store and spoke with someone at the front of the store. She said she could transfer me but could not make them answer their phone
03.2022Garrick:
20 minutes on hold for the pharmacy and no one answered. I called the store and spoke with someone at the front of the store. She said she could transfer me but could not make them answer their phone
03.2022Garrick:
20 minutes on hold for the pharmacy and no one answered. I called the store and spoke with someone at the front of the store. She said she could transfer me but could not make them answer their phone
03.2022Jeffrey
I've been utilizing services from Walgreen's Pharmacy for well over fifteen years. Of course, it wasn't always Walgreen's - It was first Eckerds, then Rite-Aid, and now Walgreen's. All pharmacies are having staffing issues right now. The reason I choose Walgreen's is because of the pharmacists employed here, especially Manal who goes out of her way to see that the customers get their prescriptions when due. She is the reason I stay.
02.2022Jeffrey
I've been utilizing services from Walgreen's Pharmacy for well over fifteen years. Of course, it wasn't always Walgreen's - It was first Eckerds, then Rite-Aid, and now Walgreen's. All pharmacies are having staffing issues right now. The reason I choose Walgreen's is because of the pharmacists employed here, especially Manal who goes out of her way to see that the customers get their prescriptions when due. She is the reason I stay.
02.2022Jeffrey
I've been utilizing services from Walgreen's Pharmacy for well over fifteen years. Of course, it wasn't always Walgreen's - It was first Eckerds, then Rite-Aid, and now Walgreen's. All pharmacies are having staffing issues right now. The reason I choose Walgreen's is because of the pharmacists employed here, especially Manal who goes out of her way to see that the customers get their prescriptions when due. She is the reason I stay.
02.2022Lindsay
Would give zero stars if I could. No one ever answers the phone or returns calls. Prescriptions are supposed to be ready but never are. Staff is rude and their system is completely not up to date and does not receive scripts as it should. You have to specifically ask them to ring you up correctly or you pay for charges that you shouldn’t. Expect to spend hours trying to get simple scripts filled.
01.2022Lindsay
Would give zero stars if I could. No one ever answers the phone or returns calls. Prescriptions are supposed to be ready but never are. Staff is rude and their system is completely not up to date and does not receive scripts as it should. You have to specifically ask them to ring you up correctly or you pay for charges that you shouldn’t. Expect to spend hours trying to get simple scripts filled.
01.2022Lindsay
Would give zero stars if I could. No one ever answers the phone or returns calls. Prescriptions are supposed to be ready but never are. Staff is rude and their system is completely not up to date and does not receive scripts as it should. You have to specifically ask them to ring you up correctly or you pay for charges that you shouldn’t. Expect to spend hours trying to get simple scripts filled.
01.2022Luke
When this was a Rite aid this was a great pharmacy. Now it's terrible, all the old staff I had for years has disappeared. They have the drive thru boarded up. Constantly leave messages in Spanish on my phone. They regularly say a prescription is filled and when I arrive it's not. My wife waited on hold for an hour once and instead of fielding her call they went on lunch and then disconnected her. The only reason I haven't switched yet is that there isn't another one that's more convenient. Man I miss when it was Rite Aid. Walgreens is a terrible company and this store is the bottom of their barrel.
11.2021Luke
When this was a Rite aid this was a great pharmacy. Now it's terrible, all the old staff I had for years has disappeared. They have the drive thru boarded up. Constantly leave messages in Spanish on my phone. They regularly say a prescription is filled and when I arrive it's not. My wife waited on hold for an hour once and instead of fielding her call they went on lunch and then disconnected her. The only reason I haven't switched yet is that there isn't another one that's more convenient. Man I miss when it was Rite Aid. Walgreens is a terrible company and this store is the bottom of their barrel.
11.2021Luke
When this was a Rite aid this was a great pharmacy. Now it's terrible, all the old staff I had for years has disappeared. They have the drive thru boarded up. Constantly leave messages in Spanish on my phone. They regularly say a prescription is filled and when I arrive it's not. My wife waited on hold for an hour once and instead of fielding her call they went on lunch and then disconnected her. The only reason I haven't switched yet is that there isn't another one that's more convenient. Man I miss when it was Rite Aid. Walgreens is a terrible company and this store is the bottom of their barrel.
11.2021Paulie
It's not the staff, it's the corporate office. Everyone who's had problems needs to call 1-800 Walgreen's and complain. Too many software issues preventing people from getting their medicine. It's a matter of time before someone becomes unhinged and shows up there and commits violence. This is not ok. Walgreen's headquarters has to be aware of the issue at this point since it's been on going for at least 2 months. They're not protecting patients needing their medicine or their staff. The pharmacy staff especially is at risk of violence. They should have an armed guard there at this point to prevent any violence. This is so egregious. I realize we are in some strange times but come on. This is out of control and shame on 1-800 Walgreen's for not doing anything about it. I feel so bad for the staff at the front end and the pharmacy. They get berated constantly for a technical issue their headquarters hasn't resolved. At least we still have Dorothy. Who doesn't love Dorothy. She's the best and I give her 10 stars!
10.2021Paulie
It's not the staff, it's the corporate office. Everyone who's had problems needs to call 1-800 Walgreen's and complain. Too many software issues preventing people from getting their medicine. It's a matter of time before someone becomes unhinged and shows up there and commits violence. This is not ok. Walgreen's headquarters has to be aware of the issue at this point since it's been on going for at least 2 months. They're not protecting patients needing their medicine or their staff. The pharmacy staff especially is at risk of violence. They should have an armed guard there at this point to prevent any violence. This is so egregious. I realize we are in some strange times but come on. This is out of control and shame on 1-800 Walgreen's for not doing anything about it. I feel so bad for the staff at the front end and the pharmacy. They get berated constantly for a technical issue their headquarters hasn't resolved. At least we still have Dorothy. Who doesn't love Dorothy. She's the best and I give her 10 stars!
10.2021Paulie
It's not the staff, it's the corporate office. Everyone who's had problems needs to call 1-800 Walgreen's and complain. Too many software issues preventing people from getting their medicine. It's a matter of time before someone becomes unhinged and shows up there and commits violence. This is not ok. Walgreen's headquarters has to be aware of the issue at this point since it's been on going for at least 2 months. They're not protecting patients needing their medicine or their staff. The pharmacy staff especially is at risk of violence. They should have an armed guard there at this point to prevent any violence. This is so egregious. I realize we are in some strange times but come on. This is out of control and shame on 1-800 Walgreen's for not doing anything about it. I feel so bad for the staff at the front end and the pharmacy. They get berated constantly for a technical issue their headquarters hasn't resolved. At least we still have Dorothy. Who doesn't love Dorothy. She's the best and I give her 10 stars!
10.2021Debra
This is without a doubt the worst Pharmacy EVER! I called to check to see why my prescription has not been filled I was on hold for over 2 hours. In that time they went to lunch I waited through that. I then got cut off. I called back and asked for the store manager which was like pulling teeth. When he got on and I asked what is going on as to why the pharmacist was not answering the phone. He told me they just went on a lunch break. Funny seeing I just waited through there lunch break. When I explained this he said they were at lunch so there must have been a problem with the phone. I have worked at Pharmacy's for over 20 years before retiring and we would never be able to treat customers this way. When I asked for the District Managers phone number I was told I could not have it. I will move my prescriptions to another Pharmacy tomorrow morning. Do not use this pharmacy if you want good customer service.
09.2021Debra
This is without a doubt the worst Pharmacy EVER! I called to check to see why my prescription has not been filled I was on hold for over 2 hours. In that time they went to lunch I waited through that. I then got cut off. I called back and asked for the store manager which was like pulling teeth. When he got on and I asked what is going on as to why the pharmacist was not answering the phone. He told me they just went on a lunch break. Funny seeing I just waited through there lunch break. When I explained this he said they were at lunch so there must have been a problem with the phone. I have worked at Pharmacy's for over 20 years before retiring and we would never be able to treat customers this way. When I asked for the District Managers phone number I was told I could not have it. I will move my prescriptions to another Pharmacy tomorrow morning. Do not use this pharmacy if you want good customer service.
09.2021Debra
This is without a doubt the worst Pharmacy EVER! I called to check to see why my prescription has not been filled I was on hold for over 2 hours. In that time they went to lunch I waited through that. I then got cut off. I called back and asked for the store manager which was like pulling teeth. When he got on and I asked what is going on as to why the pharmacist was not answering the phone. He told me they just went on a lunch break. Funny seeing I just waited through there lunch break. When I explained this he said they were at lunch so there must have been a problem with the phone. I have worked at Pharmacy's for over 20 years before retiring and we would never be able to treat customers this way. When I asked for the District Managers phone number I was told I could not have it. I will move my prescriptions to another Pharmacy tomorrow morning. Do not use this pharmacy if you want good customer service.
09.2021