drugstore
Closed Now
Walgreens in Apex (511 W Williams St, NC 27502)
About:
Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics.
Walgreens is located in Apex (North Carolina state) on the street of 511 W Williams St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19193631471. You can get more information from their website: https://www.walgreens.com/locator/walgreens-511+w+williams+st-apex-nc-27502/id=7365. The coordinates that you can use in navigation applications to get to find Walgreens quickly are 35.735426, -78.863677. Scroll down to find out opening hours, reviews and other important information about Walgreens.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
- SNAP/EBT
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- Drive-through
- In-store pickup
- In-store shopping
Health and safety
- Customers wear masks
- Staff wear masks
- Staff get temperature checks
Tracey
Vital Prescription was called in from the hospital for my husband who just had brain surgery. I Called 6 times over the course of 6 hours to see if it was ready and it was not. Then the last time I called, I was told that when it was ready that they would call me back. They never did. I called at 8:00pm again and the pharmacy was now closed! I drove to the store and was told by manager there was nothing they could do. I had to call Duke neurology to get another pharmacy. The panic that this caused was inexcusable, unnecessary and incompetent!
08.2022Tracey
Vital Prescription was called in from the hospital for my husband who just had brain surgery. I Called 6 times over the course of 6 hours to see if it was ready and it was not. Then the last time I called, I was told that when it was ready that they would call me back. They never did. I called at 8:00pm again and the pharmacy was now closed! I drove to the store and was told by manager there was nothing they could do. I had to call Duke neurology to get another pharmacy. The panic that this caused was inexcusable, unnecessary and incompetent!
08.2022Tracey
Vital Prescription was called in from the hospital for my husband who just had brain surgery. I Called 6 times over the course of 6 hours to see if it was ready and it was not. Then the last time I called, I was told that when it was ready that they would call me back. They never did. I called at 8:00pm again and the pharmacy was now closed! I drove to the store and was told by manager there was nothing they could do. I had to call Duke neurology to get another pharmacy. The panic that this caused was inexcusable, unnecessary and incompetent!
08.2022Melanie
This place is bad. The pharmacy employees all speak broken english. The staff doesn't know what they are doing. They had to pull the manager in to help. The manager walked away from me twice to assist another customer. Then the manager told the staff member that was helping me , "they called me to the front I can't help you." The pharmacist told us it would be 15 to 20 minutes. We have been here for 45 minutes. We have been here since the pharmacy opened and a lady had an appointment at 9:30am and the pharmacist took a another lady and her daughter, who did not have an appointment, before all of us. I will encourage my mother to take her prescriptions elsewhere. The manager needs to be retrained in customer service.
07.2022Jayaraj
I give 10 * to the staff here for dealing with all the requests they get and 0 for the management. This location is so under staffed. Please recruit more people or implement an automation mechanism for drive-through delivery
07.2022Melanie
This place is bad. The pharmacy employees all speak broken english. The staff doesn't know what they are doing. They had to pull the manager in to help. The manager walked away from me twice to assist another customer. Then the manager told the staff member that was helping me , "they called me to the front I can't help you." The pharmacist told us it would be 15 to 20 minutes. We have been here for 45 minutes. We have been here since the pharmacy opened and a lady had an appointment at 9:30am and the pharmacist took a another lady and her daughter, who did not have an appointment, before all of us. I will encourage my mother to take her prescriptions elsewhere. The manager needs to be retrained in customer service.
07.2022Jayaraj
I give 10 * to the staff here for dealing with all the requests they get and 0 for the management. This location is so under staffed. Please recruit more people or implement an automation mechanism for drive-through delivery
07.2022Melanie
This place is bad. The pharmacy employees all speak broken english. The staff doesn't know what they are doing. They had to pull the manager in to help. The manager walked away from me twice to assist another customer. Then the manager told the staff member that was helping me , "they called me to the front I can't help you." The pharmacist told us it would be 15 to 20 minutes. We have been here for 45 minutes. We have been here since the pharmacy opened and a lady had an appointment at 9:30am and the pharmacist took a another lady and her daughter, who did not have an appointment, before all of us. I will encourage my mother to take her prescriptions elsewhere. The manager needs to be retrained in customer service.
07.2022Jayaraj
I give 10 * to the staff here for dealing with all the requests they get and 0 for the management. This location is so under staffed. Please recruit more people or implement an automation mechanism for drive-through delivery
07.2022Taylor
Made an appointment online (10am) for an additional booster shot and received the confirmation email. I show up 10 minutes before my appointment (9:50) and one of the techs tells me I do not have an appointment. I show her the email and she tells me no. I make another appointment for 30 minutes later (10:30am) and there were 6 people that showed up after me that were taken before me. It’s now 11 am and I still hadn’t received the shot. I go up to the tech and ask her and she tells me that they have appointments to which I show her my email again proving that I have an appointment. The best she can do is “sorry, you’ll have to wait your turn. I’ve been in the store for over an hour and that’s the best she can do. All the techs are running around the pharmacy like they’re lost and no communication whatsoever. I am baffled by the lack of customer service here as ever time I come to this Walgreens there is always a problem. Please do yourself the favor and switch pharmacy’s or go down the street to the one on Jenks. Always a hot mess here.
06.2022Kiersten
I cannot stress the extent to which this pharmacy lags behind all of the others in this area. Its hours of operation are literally the only thing that are in its favor. I write this from the long line of cars outside of the pharmacy drive-thru, where they can only attend to one car at a time despite the dual lane system. They're also, remarkably, not alternating whom they serve from each line and instead seem to pick at random.
06.2022Taylor
Made an appointment online (10am) for an additional booster shot and received the confirmation email. I show up 10 minutes before my appointment (9:50) and one of the techs tells me I do not have an appointment. I show her the email and she tells me no. I make another appointment for 30 minutes later (10:30am) and there were 6 people that showed up after me that were taken before me. It’s now 11 am and I still hadn’t received the shot. I go up to the tech and ask her and she tells me that they have appointments to which I show her my email again proving that I have an appointment. The best she can do is “sorry, you’ll have to wait your turn. I’ve been in the store for over an hour and that’s the best she can do. All the techs are running around the pharmacy like they’re lost and no communication whatsoever. I am baffled by the lack of customer service here as ever time I come to this Walgreens there is always a problem. Please do yourself the favor and switch pharmacy’s or go down the street to the one on Jenks. Always a hot mess here.
06.2022Kiersten
I cannot stress the extent to which this pharmacy lags behind all of the others in this area. Its hours of operation are literally the only thing that are in its favor. I write this from the long line of cars outside of the pharmacy drive-thru, where they can only attend to one car at a time despite the dual lane system. They're also, remarkably, not alternating whom they serve from each line and instead seem to pick at random.
06.2022Taylor
Made an appointment online (10am) for an additional booster shot and received the confirmation email. I show up 10 minutes before my appointment (9:50) and one of the techs tells me I do not have an appointment. I show her the email and she tells me no. I make another appointment for 30 minutes later (10:30am) and there were 6 people that showed up after me that were taken before me. It’s now 11 am and I still hadn’t received the shot. I go up to the tech and ask her and she tells me that they have appointments to which I show her my email again proving that I have an appointment. The best she can do is “sorry, you’ll have to wait your turn. I’ve been in the store for over an hour and that’s the best she can do. All the techs are running around the pharmacy like they’re lost and no communication whatsoever. I am baffled by the lack of customer service here as ever time I come to this Walgreens there is always a problem. Please do yourself the favor and switch pharmacy’s or go down the street to the one on Jenks. Always a hot mess here.
06.2022Kiersten
I cannot stress the extent to which this pharmacy lags behind all of the others in this area. Its hours of operation are literally the only thing that are in its favor. I write this from the long line of cars outside of the pharmacy drive-thru, where they can only attend to one car at a time despite the dual lane system. They're also, remarkably, not alternating whom they serve from each line and instead seem to pick at random.
06.2022Ellen
Took over an hour to pick up "ready for pickup" prescriptions on a random Thursday afternoon. First tried to pickup through the drive through (about a 30 min wait), and after that wait, was told that they "couldn't find" one of my prescriptions. They then said I needed to leave my spot in line and come inside because they would have to refill the missing prescription. I then waited another 30 minutes while customers who arrived after me were helped before I finally got my prescriptions. Won't be back to this location, and potentially not back to Walgreens at all, because they do not value your time enough to make sure they have adequate staff on site to handle all customers in a timely manner.
05.2022Michael
I’ve been a customer at this store for 10+ years and this is the first time I’ve been compelled to write a review. Every interaction I’ve had here met my basic expectations I have for any retail pharmacy chain, until yesterday. Coming off a two day hospital stay my scripts were ordered upon my discharge and sent to this location. I arrived after the pharmacy was closed but was able to catch pharmacist Tomaez as he was closing, explained my desperate need for the scripts, he stayed after and ensured I got what I needed. I call that great customer service!
05.2022Ellen
Took over an hour to pick up "ready for pickup" prescriptions on a random Thursday afternoon. First tried to pickup through the drive through (about a 30 min wait), and after that wait, was told that they "couldn't find" one of my prescriptions. They then said I needed to leave my spot in line and come inside because they would have to refill the missing prescription. I then waited another 30 minutes while customers who arrived after me were helped before I finally got my prescriptions. Won't be back to this location, and potentially not back to Walgreens at all, because they do not value your time enough to make sure they have adequate staff on site to handle all customers in a timely manner.
05.2022Michael
I’ve been a customer at this store for 10+ years and this is the first time I’ve been compelled to write a review. Every interaction I’ve had here met my basic expectations I have for any retail pharmacy chain, until yesterday. Coming off a two day hospital stay my scripts were ordered upon my discharge and sent to this location. I arrived after the pharmacy was closed but was able to catch pharmacist Tomaez as he was closing, explained my desperate need for the scripts, he stayed after and ensured I got what I needed. I call that great customer service!
05.2022Ellen
Took over an hour to pick up "ready for pickup" prescriptions on a random Thursday afternoon. First tried to pickup through the drive through (about a 30 min wait), and after that wait, was told that they "couldn't find" one of my prescriptions. They then said I needed to leave my spot in line and come inside because they would have to refill the missing prescription. I then waited another 30 minutes while customers who arrived after me were helped before I finally got my prescriptions. Won't be back to this location, and potentially not back to Walgreens at all, because they do not value your time enough to make sure they have adequate staff on site to handle all customers in a timely manner.
05.2022Michael
I’ve been a customer at this store for 10+ years and this is the first time I’ve been compelled to write a review. Every interaction I’ve had here met my basic expectations I have for any retail pharmacy chain, until yesterday. Coming off a two day hospital stay my scripts were ordered upon my discharge and sent to this location. I arrived after the pharmacy was closed but was able to catch pharmacist Tomaez as he was closing, explained my desperate need for the scripts, he stayed after and ensured I got what I needed. I call that great customer service!
05.2022Dwayne
Was a dedicated Walgreens customer for prescriptions for years until talking to Kelly and Simone on the phone today regarding a much needed prescription ordered and paid to be shipped a month ago. I call the store to request the location and status of a prescription I ordered and paid for online on 2/25. Simone was the THIRD person I spoke to who then proceeded to give the phone to her SUPERVISOR, named Kelly. Since this was the FOURTH person I spoke with, and she was the on-site boss, I asked her name to which her reply was, "I don't do last names." I tell her that I don't want trouble and since it was my second hour on the phone I just wanted to know who I was speaking to just as she knew all my information, to which she interrupted and said, "What do you need? We can't see your order so what do you need?" I tell her I found an email with the shipping and payment details and I would like to email it to her since apparently the system no longer shows it. She tells me to email - literally, Walgreens.com@STORENUMBER, but she didn't know the store number. I replied that the email could not possibly be that, and she states, "Well, that's all I have. Otherwise, call the store manager next week between 9 and 4." Now, I have been going to this same exact store for 10 years. I was astonished!!
03.2022Erik
Do yourself a favor and use another pharmacy. This pharmacy is always unstaffed and frequently does not have prescriptions ready. This is the only pharmacy in the area where it literally takes hours just to receive the electonic prescription. When I called doctor's office to check if it had been sent, they confirmed it was sent a few hours ago and stated they always have problems with this specific location. Pharmacy staff just dismisses it as normal. In addition, there is always a long line for the drive thru and so slow to process each transaction. I'm done dealing with their pharmacy and going elsewhere. The Walgreens store itself is fine.
03.2022Dwayne
Was a dedicated Walgreens customer for prescriptions for years until talking to Kelly and Simone on the phone today regarding a much needed prescription ordered and paid to be shipped a month ago. I call the store to request the location and status of a prescription I ordered and paid for online on 2/25. Simone was the THIRD person I spoke to who then proceeded to give the phone to her SUPERVISOR, named Kelly. Since this was the FOURTH person I spoke with, and she was the on-site boss, I asked her name to which her reply was, "I don't do last names." I tell her that I don't want trouble and since it was my second hour on the phone I just wanted to know who I was speaking to just as she knew all my information, to which she interrupted and said, "What do you need? We can't see your order so what do you need?" I tell her I found an email with the shipping and payment details and I would like to email it to her since apparently the system no longer shows it. She tells me to email - literally, Walgreens.com@STORENUMBER, but she didn't know the store number. I replied that the email could not possibly be that, and she states, "Well, that's all I have. Otherwise, call the store manager next week between 9 and 4." Now, I have been going to this same exact store for 10 years. I was astonished!!
03.2022Erik
Do yourself a favor and use another pharmacy. This pharmacy is always unstaffed and frequently does not have prescriptions ready. This is the only pharmacy in the area where it literally takes hours just to receive the electonic prescription. When I called doctor's office to check if it had been sent, they confirmed it was sent a few hours ago and stated they always have problems with this specific location. Pharmacy staff just dismisses it as normal. In addition, there is always a long line for the drive thru and so slow to process each transaction. I'm done dealing with their pharmacy and going elsewhere. The Walgreens store itself is fine.
03.2022Dwayne
Was a dedicated Walgreens customer for prescriptions for years until talking to Kelly and Simone on the phone today regarding a much needed prescription ordered and paid to be shipped a month ago. I call the store to request the location and status of a prescription I ordered and paid for online on 2/25. Simone was the THIRD person I spoke to who then proceeded to give the phone to her SUPERVISOR, named Kelly. Since this was the FOURTH person I spoke with, and she was the on-site boss, I asked her name to which her reply was, "I don't do last names." I tell her that I don't want trouble and since it was my second hour on the phone I just wanted to know who I was speaking to just as she knew all my information, to which she interrupted and said, "What do you need? We can't see your order so what do you need?" I tell her I found an email with the shipping and payment details and I would like to email it to her since apparently the system no longer shows it. She tells me to email - literally, Walgreens.com@STORENUMBER, but she didn't know the store number. I replied that the email could not possibly be that, and she states, "Well, that's all I have. Otherwise, call the store manager next week between 9 and 4." Now, I have been going to this same exact store for 10 years. I was astonished!!
03.2022Erik
Do yourself a favor and use another pharmacy. This pharmacy is always unstaffed and frequently does not have prescriptions ready. This is the only pharmacy in the area where it literally takes hours just to receive the electonic prescription. When I called doctor's office to check if it had been sent, they confirmed it was sent a few hours ago and stated they always have problems with this specific location. Pharmacy staff just dismisses it as normal. In addition, there is always a long line for the drive thru and so slow to process each transaction. I'm done dealing with their pharmacy and going elsewhere. The Walgreens store itself is fine.
03.2022Patrick
The store itself is pretty average as far as the Walgreens chain goes, but the pharmacy is outrageously slow. If the drive through is even open, it can easily take 30 minutes just to pick up a prescription. Even after finding a prescription in their computer, it’s as if they have to check every single bin to find it. We’ve even had prescriptions filled with the wrong dosage. This store is fine if you need to run in for a quick grocery or over-the-counter item, but look elsewhere for prescriptions.
02.2022Patrick
The store itself is pretty average as far as the Walgreens chain goes, but the pharmacy is outrageously slow. If the drive through is even open, it can easily take 30 minutes just to pick up a prescription. Even after finding a prescription in their computer, it’s as if they have to check every single bin to find it. We’ve even had prescriptions filled with the wrong dosage. This store is fine if you need to run in for a quick grocery or over-the-counter item, but look elsewhere for prescriptions.
02.2022Patrick
The store itself is pretty average as far as the Walgreens chain goes, but the pharmacy is outrageously slow. If the drive through is even open, it can easily take 30 minutes just to pick up a prescription. Even after finding a prescription in their computer, it’s as if they have to check every single bin to find it. We’ve even had prescriptions filled with the wrong dosage. This store is fine if you need to run in for a quick grocery or over-the-counter item, but look elsewhere for prescriptions.
02.2022