US Social Security Administration - Phone Service Only in Durham (3511 Shannon Rd #200, NC 27707)
About:
An appointment is strongly recommended. Masks and physical distancing are required. You may need to wait outside. Visit our website for secure online service or call 1-800-772-1213 for help. Visitor capacity is limited. Please come alone unless you need help. One adult may join you if you require help. Children are allowed. Expect long lines without appointment. We will schedule an appointment for you, if necessary, to serve you by phone or in-person. We cannot accept photocopies or notarized copies. All documents must be current. We can't accept a receipt showing you applied for the document. Create a "my Social Security" account on our website to request a replacement Social Security card, get a Proof of Benefits letter, and more.
US Social Security Administration - Phone Service Only is located in Durham (North Carolina state) on the street of 3511 Shannon Rd #200. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18007721213. You can get more information from their website: http://www.ssa.gov/. The coordinates that you can use in navigation applications to get to find US Social Security Administration - Phone Service Only quickly are 35.960504, -78.954580. Scroll down to find out opening hours, reviews and other important information about US Social Security Administration - Phone Service Only.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Amitha
The facility is new and clean. I started my name change (marriage) application online, and was directed to complete the application in person at an SSA office. I came in at 12:30 on a Wednesday and was out in 15 minutes. My experience was pleasant and professional.
07.2022Melissa
Recently got married and just began the name changing process. I showed up to this location this morning and was out the door within 9 minutes. I was amazed at how quick the process was!! Only complaint is the man working the security desk was extremely rude to several people who walked in. He was fine with me, but treated other people very poorly. People who come here don't know what they are supposed to do and for some people going to a new place is scary. He kept scoffing because people didn't know how to use the machine to produce a ticket and yelled at people for trying to walk in the door because there were "too many people already using the machine." I'm sure he deals with a lot of nonsense, but people don't deserve to be treated poorly.
06.2022Wendy
Visited this new office to get my name changed. I completed the form online and did a walk in with no appointment on a late Monday afternoon. I was greeted by a friendly guard who guided me to check in. I waited about 2 minutes until called to a booth. Only one other person was in the office during my visit. The person at the booth dealt with everything very quickly. Positive experience here.
05.2022Bekah
Just got married and needed to change my last name, so I completed the application online and it told me to go into the office to finish. Staff at the office seemed confused, but rolled with it. I was in and out in 15 minutes. (After seeing the reviews for this office, I skipped calling and just walked in with my required documents). Best experience I've ever had with a federal agency
05.2022Rachel
Incredibly efficient and friendly! I had the best experience I have ever had at any government agency! I was genuinely surprised.... even the bathroom was clean. The security guard was also very nice.
05.2022Christopher
The SSA office finally opened on April 7. Their hours are 9 am to 4 pm. We visited the office on April 8 in the morning. It was not crowded. The security guard was very nice helping people in line and giving instructions for signing in at the kiosk. (Mask is still required) There were many representatives working, the wait time was less than 10 minutes for us after signing in. We went to Window #22. The name of the representative helping us was Morgan. He was very knowledgeable and helpful. He answered our questions and resolved our issues very quickly. We had never thought our visit to the SSA would be so smooth. It was a great experience. Please keep up the good work! Thank you SSA!
04.2022Dolores
If I could give less than one star I would. No one ever answers the phone, no way to leave a message or number to return call. Does anyone even work here. It has been over 6 weeks for a claim that said takes 2-4 weeks. Message telling me to call office, yet no answers, just rings and cuts off. Come on folks you can do better than this even if you do work from home. Your business would fail if it were a private industry. Hope someone SSA sees this message.
03.2022Zaira
This office really needs to find a way to be more efficient. I've been calling for over 2 weeks, waiting over 90 minutes just trying to schedule an appointment to come in but no answer. I went to the office in person and Nobody can help. They say call them if the phone line doesn’t work how ? It’s not make sense
03.2022Dawn
This office's phone line drops after 15 minutes with no option to stay on hold, or way to talk to a person. Tried 4 times, got a person once, who put me back on hold and then the line dropped. There is no way to drop off forms at this location and it is still closed due to Covid restrictions. When this location was open it was very helpful. Please open the office back up to people, not just people with appointments as getting through to schedule an appointment seems impossible. Help is needed!
03.2022Melinda
This office needs to find a way to be more efficient. I would avoid this location. I've been calling for over 2 weeks, waiting over 30 minutes every time just to schedule an appointment to come in but no answer. I live literally a minute from the office so I decided to stop by to find an elderly man, who obviously is in need of assistance, outside of the office. When Security came to the door, he refuses to acknowledge the upset man, who's clearly encountered the same issue as me. Speaking and looking over the elderly man, the Security Officer tells me to call the number, even though I've told him that I've already been trying for weeks. Way to help.
01.2022