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Verizon Authorized Retailer - Russell Cellular in Randleman (1019 High Point St, NC 27317)
About:
Russell Cellular, Inc. is an exclusive Verizon Authorized Retailer specializing in wireless communication services and is one of the nation’s largest Verizon Wireless Retailers.
Verizon Authorized Retailer - Russell Cellular is located in Randleman (North Carolina state) on the street of 1019 High Point St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +13364986677. You can get more information from their website: https://www.russellcellular.com/?y_source=1_MTU5NTY0MzgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - Russell Cellular quickly are 35.820145, -79.822443. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - Russell Cellular.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
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Bryan
The owner John Christie is a Con. We advertised for him for months and every time it came down to paying his bill he lied about our employee performance to get his bill lowered to next to nothing. Literally worst customer we ever had. Owes us thousands in unpaid bills. Our work was more than satisfactory and we even presented him with video proof of great work and he still refused to pay. We HAD to accept his low ball offer to accommodate our payroll. Beware of doing business with him!!!
08.2022Bryan
The owner John Christie is a Con. We advertised for him for months and every time it came down to paying his bill he lied about our employee performance to get his bill lowered to next to nothing. Literally worst customer we ever had. Owes us thousands in unpaid bills. Our work was more than satisfactory and we even presented him with video proof of great work and he still refused to pay. We HAD to accept his low ball offer to accommodate our payroll. Beware of doing business with him!!!
08.2022Bryan
The owner John Christie is a Con. We advertised for him for months and every time it came down to paying his bill he lied about our employee performance to get his bill lowered to next to nothing. Literally worst customer we ever had. Owes us thousands in unpaid bills. Our work was more than satisfactory and we even presented him with video proof of great work and he still refused to pay. We HAD to accept his low ball offer to accommodate our payroll. Beware of doing business with him!!!
08.2022Bryan
The owner John Christie is a Con. We advertised for him for months and every time it came down to paying his bill he lied about our employee performance to get his bill lowered to next to nothing. Literally worst customer we ever had. Owes us thousands in unpaid bills. Our work was more than satisfactory and we even presented him with video proof of great work and he still refused to pay. We HAD to accept his low ball offer to accommodate our payroll. Beware of doing business with him!!!
08.2022Donald
Wonderful !!! Shanna is Very Knowledgeable about these phones and very nice !!! You’ve got yourself a super employee (Shanna). I drive from Asheboro to Randleman because she is Nice, Smart and Helpful !!! I don’t Ever go to asheboro office anymore!!! I Always go to Randleman because you have a Super Employee at Randleman !!!
08.2022Donald
Wonderful !!! Shanna is Very Knowledgeable about these phones and very nice !!! You’ve got yourself a super employee (Shanna). I drive from Asheboro to Randleman because she is Nice, Smart and Helpful !!! I don’t Ever go to asheboro office anymore!!! I Always go to Randleman because you have a Super Employee at Randleman !!!
08.2022Donald
Wonderful !!! Shanna is Very Knowledgeable about these phones and very nice !!! You’ve got yourself a super employee (Shanna). I drive from Asheboro to Randleman because she is Nice, Smart and Helpful !!! I don’t Ever go to asheboro office anymore!!! I Always go to Randleman because you have a Super Employee at Randleman !!!
08.2022Donald
Wonderful !!! Shanna is Very Knowledgeable about these phones and very nice !!! You’ve got yourself a super employee (Shanna). I drive from Asheboro to Randleman because she is Nice, Smart and Helpful !!! I don’t Ever go to asheboro office anymore!!! I Always go to Randleman because you have a Super Employee at Randleman !!!
08.2022Abby
Have been there twice to get a new phone for me and for my husband and they’ve been quick, super helpful, and get us the best deal!
05.2022Abby
Have been there twice to get a new phone for me and for my husband and they’ve been quick, super helpful, and get us the best deal!
05.2022Abby
Have been there twice to get a new phone for me and for my husband and they’ve been quick, super helpful, and get us the best deal!
05.2022Abby
Have been there twice to get a new phone for me and for my husband and they’ve been quick, super helpful, and get us the best deal!
05.2022David
Very unprofessional Took my phone in for repair. No problem, have to order parts will be ready tomorrow after lunch. The next day after lunch. It will be ready by 5. At 5 did not get to it. Will be ready first thing in the morning. The next day at lunch. Not ready. Be ready by 5. I started to remind the guy he had said that before and he said it will be ready when it's ready. At 5 handed me my phone back unfixed and said it was not a Option
01.2022David
Very unprofessional Took my phone in for repair. No problem, have to order parts will be ready tomorrow after lunch. The next day after lunch. It will be ready by 5. At 5 did not get to it. Will be ready first thing in the morning. The next day at lunch. Not ready. Be ready by 5. I started to remind the guy he had said that before and he said it will be ready when it's ready. At 5 handed me my phone back unfixed and said it was not a Option
01.2022David
Very unprofessional Took my phone in for repair. No problem, have to order parts will be ready tomorrow after lunch. The next day after lunch. It will be ready by 5. At 5 did not get to it. Will be ready first thing in the morning. The next day at lunch. Not ready. Be ready by 5. I started to remind the guy he had said that before and he said it will be ready when it's ready. At 5 handed me my phone back unfixed and said it was not a Option
01.2022David
Very unprofessional Took my phone in for repair. No problem, have to order parts will be ready tomorrow after lunch. The next day after lunch. It will be ready by 5. At 5 did not get to it. Will be ready first thing in the morning. The next day at lunch. Not ready. Be ready by 5. I started to remind the guy he had said that before and he said it will be ready when it's ready. At 5 handed me my phone back unfixed and said it was not a Option
01.2022L
So disappointed with our entire experience. Within about a month’s timeframe, we visited this store on 2 separate occasions and both times the staff was very unprofessional and rude. Once they knew we were going to make purchases, it was like we were invisible. On both occasions, while our phones were being activated, there was non stop talk amongst themselves and derogatory comments were made about many customers they had experienced throughout their day. Also, on both occasions, I requested my device dollars be used, but instead, I was told the system did not let me use them. No offers or attempts were made to correct this either. Next, the screen protector I paid $40 for, was put in the bag, not on my phone and to make matters even worse, it was not even correct screen protector for my phone. When I took the screen protector back and asked for the correct one, I was told no, and to use the one I was given because it was a package. (I still have the incorrect one on my phone.) Lastly, I was asked for my email so a shipping label could be sent to me that would allow us to mail in our old phone and give us a $1,000 off our new phone. After a week with no email, I called this store and was rudely told she couldn’t do that and I had to call the Verizon customer service number myself. When I asked her why she requested my email if she couldn’t send the email containing the shipping label, I was told, we just can’t do that here. I have been with Verizon for over 20 years and most of my purchases for my entire family have been made at this location, but we will not be making any more purchases from this location nor the company this store represents. To say I am disappointed is putting it nicely.
11.2021Darlene
Shana was a life saver during our new phone purchase! Very professional and more than willing to help us in any way possible! Addressed any issues in a very timely fashion and always with a smile!
11.2021L
So disappointed with our entire experience. Within about a month’s timeframe, we visited this store on 2 separate occasions and both times the staff was very unprofessional and rude. Once they knew we were going to make purchases, it was like we were invisible. On both occasions, while our phones were being activated, there was non stop talk amongst themselves and derogatory comments were made about many customers they had experienced throughout their day. Also, on both occasions, I requested my device dollars be used, but instead, I was told the system did not let me use them. No offers or attempts were made to correct this either. Next, the screen protector I paid $40 for, was put in the bag, not on my phone and to make matters even worse, it was not even correct screen protector for my phone. When I took the screen protector back and asked for the correct one, I was told no, and to use the one I was given because it was a package. (I still have the incorrect one on my phone.) Lastly, I was asked for my email so a shipping label could be sent to me that would allow us to mail in our old phone and give us a $1,000 off our new phone. After a week with no email, I called this store and was rudely told she couldn’t do that and I had to call the Verizon customer service number myself. When I asked her why she requested my email if she couldn’t send the email containing the shipping label, I was told, we just can’t do that here. I have been with Verizon for over 20 years and most of my purchases for my entire family have been made at this location, but we will not be making any more purchases from this location nor the company this store represents. To say I am disappointed is putting it nicely.
11.2021Darlene
Shana was a life saver during our new phone purchase! Very professional and more than willing to help us in any way possible! Addressed any issues in a very timely fashion and always with a smile!
11.2021L
So disappointed with our entire experience. Within about a month’s timeframe, we visited this store on 2 separate occasions and both times the staff was very unprofessional and rude. Once they knew we were going to make purchases, it was like we were invisible. On both occasions, while our phones were being activated, there was non stop talk amongst themselves and derogatory comments were made about many customers they had experienced throughout their day. Also, on both occasions, I requested my device dollars be used, but instead, I was told the system did not let me use them. No offers or attempts were made to correct this either. Next, the screen protector I paid $40 for, was put in the bag, not on my phone and to make matters even worse, it was not even correct screen protector for my phone. When I took the screen protector back and asked for the correct one, I was told no, and to use the one I was given because it was a package. (I still have the incorrect one on my phone.) Lastly, I was asked for my email so a shipping label could be sent to me that would allow us to mail in our old phone and give us a $1,000 off our new phone. After a week with no email, I called this store and was rudely told she couldn’t do that and I had to call the Verizon customer service number myself. When I asked her why she requested my email if she couldn’t send the email containing the shipping label, I was told, we just can’t do that here. I have been with Verizon for over 20 years and most of my purchases for my entire family have been made at this location, but we will not be making any more purchases from this location nor the company this store represents. To say I am disappointed is putting it nicely.
11.2021Darlene
Shana was a life saver during our new phone purchase! Very professional and more than willing to help us in any way possible! Addressed any issues in a very timely fashion and always with a smile!
11.2021L
So disappointed with our entire experience. Within about a month’s timeframe, we visited this store on 2 separate occasions and both times the staff was very unprofessional and rude. Once they knew we were going to make purchases, it was like we were invisible. On both occasions, while our phones were being activated, there was non stop talk amongst themselves and derogatory comments were made about many customers they had experienced throughout their day. Also, on both occasions, I requested my device dollars be used, but instead, I was told the system did not let me use them. No offers or attempts were made to correct this either. Next, the screen protector I paid $40 for, was put in the bag, not on my phone and to make matters even worse, it was not even correct screen protector for my phone. When I took the screen protector back and asked for the correct one, I was told no, and to use the one I was given because it was a package. (I still have the incorrect one on my phone.) Lastly, I was asked for my email so a shipping label could be sent to me that would allow us to mail in our old phone and give us a $1,000 off our new phone. After a week with no email, I called this store and was rudely told she couldn’t do that and I had to call the Verizon customer service number myself. When I asked her why she requested my email if she couldn’t send the email containing the shipping label, I was told, we just can’t do that here. I have been with Verizon for over 20 years and most of my purchases for my entire family have been made at this location, but we will not be making any more purchases from this location nor the company this store represents. To say I am disappointed is putting it nicely.
11.2021Darlene
Shana was a life saver during our new phone purchase! Very professional and more than willing to help us in any way possible! Addressed any issues in a very timely fashion and always with a smile!
11.2021Cathy
Shana was very helpful with our family getting new phones. She even helped us sync our Apple watches! We had issues with our rebates, and I called Verizon’s Customer Service, and they were not helpful at all. But I called Shana, and she contacted corporate and got the rebates for us! Shana rocks!!
08.2021Brandon
I have nothing but good things to say about this location and it's staff. We made an appointment for 12:15 saturday 3/20/21, to get a new phone for my wife. On the way there my wife talked me into getting a new phone as well. We were greeted at the door by Jordan and 2 staff members, one of which was a trainee. We told Jordan what we were looking for and he explained everything in depth. He helped us save alot for 2 great phones by trading in our phones and explaining different ways to pay for the plans and accessories. Everything went smoothly. And we got out in no time with our new phones. Jordan and the staff were very friendly and knowledgeable and they almost had us talked into a new iPad while we were there. 10 out of 10 for this place and it's staff. We love our new iPhone and galaxy.
08.2021Cathy
Shana was very helpful with our family getting new phones. She even helped us sync our Apple watches! We had issues with our rebates, and I called Verizon’s Customer Service, and they were not helpful at all. But I called Shana, and she contacted corporate and got the rebates for us! Shana rocks!!
08.2021Brandon
I have nothing but good things to say about this location and it's staff. We made an appointment for 12:15 saturday 3/20/21, to get a new phone for my wife. On the way there my wife talked me into getting a new phone as well. We were greeted at the door by Jordan and 2 staff members, one of which was a trainee. We told Jordan what we were looking for and he explained everything in depth. He helped us save alot for 2 great phones by trading in our phones and explaining different ways to pay for the plans and accessories. Everything went smoothly. And we got out in no time with our new phones. Jordan and the staff were very friendly and knowledgeable and they almost had us talked into a new iPad while we were there. 10 out of 10 for this place and it's staff. We love our new iPhone and galaxy.
08.2021Cathy
Shana was very helpful with our family getting new phones. She even helped us sync our Apple watches! We had issues with our rebates, and I called Verizon’s Customer Service, and they were not helpful at all. But I called Shana, and she contacted corporate and got the rebates for us! Shana rocks!!
08.2021Brandon
I have nothing but good things to say about this location and it's staff. We made an appointment for 12:15 saturday 3/20/21, to get a new phone for my wife. On the way there my wife talked me into getting a new phone as well. We were greeted at the door by Jordan and 2 staff members, one of which was a trainee. We told Jordan what we were looking for and he explained everything in depth. He helped us save alot for 2 great phones by trading in our phones and explaining different ways to pay for the plans and accessories. Everything went smoothly. And we got out in no time with our new phones. Jordan and the staff were very friendly and knowledgeable and they almost had us talked into a new iPad while we were there. 10 out of 10 for this place and it's staff. We love our new iPhone and galaxy.
08.2021Cathy
Shana was very helpful with our family getting new phones. She even helped us sync our Apple watches! We had issues with our rebates, and I called Verizon’s Customer Service, and they were not helpful at all. But I called Shana, and she contacted corporate and got the rebates for us! Shana rocks!!
08.2021Brandon
I have nothing but good things to say about this location and it's staff. We made an appointment for 12:15 saturday 3/20/21, to get a new phone for my wife. On the way there my wife talked me into getting a new phone as well. We were greeted at the door by Jordan and 2 staff members, one of which was a trainee. We told Jordan what we were looking for and he explained everything in depth. He helped us save alot for 2 great phones by trading in our phones and explaining different ways to pay for the plans and accessories. Everything went smoothly. And we got out in no time with our new phones. Jordan and the staff were very friendly and knowledgeable and they almost had us talked into a new iPad while we were there. 10 out of 10 for this place and it's staff. We love our new iPhone and galaxy.
08.2021Candice
I was a customer from another cell phone service and yesterday I came in and switched to Verizon. I was assisted by Shana, and she was amazing. She is very knowledgeable of her information, quick, respectful, and great at multi tasking. The other team members were also very friendly and I was greeted with smiles by everyone! The best all around customer service that I have received from anybody! Glad I finally made the switch and Verizon Randleman will be the only store I visit!
08.2020Megan
Very busy place with no help. We were not able to make informed decisions because the line of people was stressing the 2 employees out. My husband ended up going to the one in Greensboro where he knew the level of help would be better. It could have just been an exceptionally busy day. Both ladies working seemed genuine but stressed. I updated my review to 3 stars because I have had good care from this store in the past. A third person to serve customers could be helpful.
08.2020Candice
I was a customer from another cell phone service and yesterday I came in and switched to Verizon. I was assisted by Shana, and she was amazing. She is very knowledgeable of her information, quick, respectful, and great at multi tasking. The other team members were also very friendly and I was greeted with smiles by everyone! The best all around customer service that I have received from anybody! Glad I finally made the switch and Verizon Randleman will be the only store I visit!
08.2020Megan
Very busy place with no help. We were not able to make informed decisions because the line of people was stressing the 2 employees out. My husband ended up going to the one in Greensboro where he knew the level of help would be better. It could have just been an exceptionally busy day. Both ladies working seemed genuine but stressed. I updated my review to 3 stars because I have had good care from this store in the past. A third person to serve customers could be helpful.
08.2020Candice
I was a customer from another cell phone service and yesterday I came in and switched to Verizon. I was assisted by Shana, and she was amazing. She is very knowledgeable of her information, quick, respectful, and great at multi tasking. The other team members were also very friendly and I was greeted with smiles by everyone! The best all around customer service that I have received from anybody! Glad I finally made the switch and Verizon Randleman will be the only store I visit!
08.2020Megan
Very busy place with no help. We were not able to make informed decisions because the line of people was stressing the 2 employees out. My husband ended up going to the one in Greensboro where he knew the level of help would be better. It could have just been an exceptionally busy day. Both ladies working seemed genuine but stressed. I updated my review to 3 stars because I have had good care from this store in the past. A third person to serve customers could be helpful.
08.2020Candice
I was a customer from another cell phone service and yesterday I came in and switched to Verizon. I was assisted by Shana, and she was amazing. She is very knowledgeable of her information, quick, respectful, and great at multi tasking. The other team members were also very friendly and I was greeted with smiles by everyone! The best all around customer service that I have received from anybody! Glad I finally made the switch and Verizon Randleman will be the only store I visit!
08.2020Megan
Very busy place with no help. We were not able to make informed decisions because the line of people was stressing the 2 employees out. My husband ended up going to the one in Greensboro where he knew the level of help would be better. It could have just been an exceptionally busy day. Both ladies working seemed genuine but stressed. I updated my review to 3 stars because I have had good care from this store in the past. A third person to serve customers could be helpful.
08.2020