jewelry store
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Kay Jewelers in Massillon (10 Massillon Marketplace Dr SW, OH 44646)
About:
Retail jewelry chain featuring engagement rings, timepieces & designer collections.
Kay Jewelers is located in Massillon (Ohio state) on the street of 10 Massillon Marketplace Dr SW. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1330-837-4219. You can get more information from their website: https://stores.kay.com/oh/massillon/2698?cid=seo-listings. The coordinates that you can use in navigation applications to get to find Kay Jewelers quickly are 40.768082, -81.522364. Scroll down to find out opening hours, reviews and other important information about Kay Jewelers.
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Available amenities
Payments
- Cheques
- Debit cards
Planning
- Quick visit
Offerings
- Repair services
Accessibility
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Debs13
Always have loved Kay's! Very nice ladies at Massillon Marketplace. Bought 2 gold pieces! They were very helpful
09.2022Harley
Absolutely awful customer service, had to deal with them several time through out my buying process the “assistant manager” is unhelpful and so rude no patience to explain, and completely uneducated on what she’s selling. Also my ring came back damaged TWICe and there response “what do you want us to do?” Don’t waste your time or money
10.2021Ashley
Amazing and accommodating staff. Helped us pick our wedding bands. Very patient in helping us find one to match my engagement ring. Always our preferred jewelry store for everything.
10.2020David
This location of Kay Jewelry has been a blessing for me! I live out in the country a ways and this is my closest real jewelry option. I have been shopping here for about 2 years. Everyone has been so professional and kind. From sales to maintain and cleaning of my purchases. This store truely is my one stop shopping experience.
10.2020Willie
I Was Happy With The Help I Received When I Stop In Very Pleasant Employee My Neighbor Miles Clark I Appreciate His Dedication He Is A Hard Worker Thanks !!
10.2020Kc
Shantal (sp?) was amazing. Sent my ring in for a minor prong tightening. Got my ring back completely altered and didn't even look like the same ring. After 2 tries and it still wasn't right she made every attempt to fix my problem and was so polite and seemed to understand and was just as upset as I was that it wasn't right. Finally it was made right. Almost better than what we purchased!!
10.2019Walt
Kim was wonderful! She was helpful and a joy to work with. I would definitely recommend talking to her for your next purchase.
10.2019stephen
I'm from Cleveland and was working out here in Massillon stopped in to get a gift for my wife and walked out with a beautiful rose gold bracelet Kim hooked me all the way up she is awesome great store clean friendly highly recommend this Kay jewels won't he do it praise God
10.2019Kelsey
I took my mother's very old engagement ring in to be repaired, it was missing a diamond and had prongs broken and was very dirty. The man I worked with didn't smile once and the ring was back 3 days late (not his fault), the repair place was backed up or something. I can't be too upset because the ring came back more beautiful than I have every seen it. I think the sweet girl I talked to was named April. I told her that getting my mother's ring repaired was her birthday and mother's day present, she hasn't been able to wear her ring in many many years. I also told her that my father was going to propose all over again, mainly because I'm a hopeless romantic and I love their love. The man asked if I wanted the ring in a bag or something, April quickly told him to put it in a box because my dad was reproposing. I had went in the day it was supposed to be back and I was huffy and short once I found out it wasn't in. I did apologize to her for that and explained I was just disappointed, she never once was rude, mean or short with me, even after I was a brat. She did what she could to get the ring to me quickly and did what she could to help me make the day special for my mother. If I ever end up buying more jewelry than I already have, I will definitely make sure to work with her. She understands the importance behind an engagement ring and is just so sweet. I really hope her name was April because she deserves credit for how kind and patient she was with me. My mother cannot stop staring at her finger, one that was bare of the ring for 15 years. It sucked having to wait a few extra days past the promise date for the ring to come back, but it was worth it. The ring sparkles like new, the missing diamond is replaced and the prongs are fixed (rather grumpy fellow at least was very detailed about checking the ring. My only complaint about him is that I wish he would have smiled more and looked like he enjoyed his job even if he didn't).
10.2017Dan
I felt very uncomfortable there because they push their "warranty" on the littlest things (a $40 charm) they want you to spend another $13 on a 3 year warranty. I say that they should do that anyway! I don't know, call me cheap I guess.
10.2016