cell phone store
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Verizon Authorized Retailer - Victra in Auburn (340 Elm Ave Ste E, CA 95603)
About:
Victra is the largest Verizon Authorized Retailer. We strive to create the best possible experience for our guests. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Verizon Authorized Retailer - Victra is located in Auburn (California state) on the street of 340 Elm Ave Ste E. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1530-217-6203. You can get more information from their website: https://victra.com/stores/ca-auburn?y_source=1_MjcyNzA4OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ==. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - Victra quickly are 38.904251, -121.072880. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - Victra.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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Lynda
Having dropped my phone outside in a parking lot you know how it ended. It was ran over, I was sad I have had the phone awhile. Skylar helped me she was very friendly. Helped me with password. Skylar Let me know about promo,s. Very fast and found me the best deal. I would recommend them
09.2022Cal
Sales rep had great customer service and was a great help.
09.2022tim
Very happy after phone went to the dark side.. thanks guys!
09.2022Jewel
Oceana (sp?) was kind, quick and very knowledgeable in assisting us with some questions and some issues with the settings on my iPhone 12 Max. Now it is working properly.
09.2022S.
I came to this store several times within the past several months, and was always treated fairly with empathy and professionally, but today was the worst in-store experience ever while speaking with the manager/assistant manager. My daughter had purchased a new Apple iPhone 12 that shipped to my residence yesterday, so after data installation and transfer completed, the phone ran very hot, so I turned it off overnight. In the morning after turning the phone on, all my data transfer completed successfully, but when I used the photo feature a few times, I was unhappy and disappointed with the layout, lack of features, and photo quality. After reading a few of my emails, the phone ran hot and remained hot for 20 minutes, so I turned it off. Later in the morning, I later went to the Auburn Verizon store and spoke with the blond hair manager regarding my phone issues and my dissatisfaction with it overall, and inquired about a phone replacement. She informed me that the phone was purchased online, so I would need to go to the Roseville Verizon store for an exchange. Of course this information was a hugh disappointment, disheartening, and would be time-consuming and costly, so I explained my dilemma of the phone being purchased by my daughter in a different city, so she asked for my personal information and my daughter’s information, and after looking at my daughter’s account, she informed me that unless I was an authorized account holder, nothing could be done, so after she checked the account, she stated I was on the account as an authorized user, but the phone must be returned to the Roseville location because it was purchased online. I’m surprised that this store, Verizon’s policy, and this manager cannot help customers who have encountered this dilemma and issue, while paying costly monthly payments for a phone, and/or a family plan of phones and services, to be treated with rudeness, discourtesy, and lack of means to provide essential customer services.
08.2022Joshua
Skylar is awesome! She saved the day and had great customer service.
07.2022Andres
Great store with great staff! I had a very pleasant experience!
07.2022Kenneth
Really appreciate the service at this store.Mike was super helpful and very patient.
06.2022Dusty
Wonderful customer service. Milo went out of his way and even drove to another store to get the product we wanted. He was quick and efficient. We will be back to this location.
12.2021Nicole
After going through the nightmarish process of switching carriers twice, Verizon made it so very easy. They inform their employees of how to handle frequently encountered problems, like the fact that I can remember neither my account number or my pin for my old carrier. Skylar made it so easy for me to simply switch my number back after I've gotten the required information! So very nice,too. Great employees ya got there.
10.2021