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Massage Envy in Beverly Hills (246 S Robertson Blvd, CA 90211)
About:
Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Keep your body working with Massage Envy. Schedule an appointment today!
Massage Envy is located in Beverly Hills (California state) on the street of 246 S Robertson Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1310-854-3689. You can get more information from their website: https://locations.massageenvy.com/california/beverly-hills/246-south-robertson-boulevard.html?utm_source=GMB&utm_medium=useractions&utm_campaign=website. The coordinates that you can use in navigation applications to get to find Massage Envy quickly are 34.063606, -118.383348. Scroll down to find out opening hours, reviews and other important information about Massage Envy.
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Show menuAvailable amenities
Planning
- Appointments recommended
Amenities
- Toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Bryan
Mechanical massage, lack of awareness to what my body needed, and lack of responsiveness to what I requested until 40 minutes into the massage
10.2022Dave
I recently moved to L.A. and am looking for a new place for weekly massage & bodywork. A few hours before my appointment, they canceled my appointment and switched me to a therapist with a different gender. I spend a lot of time researching provider feedback before booking appointments. Their terms shouldn't allow them to switch therapists without the customer's permission. I will take my business elsewhere.
10.2022Katherine
After over a decade of membership, I am saddened to have to write such a poor review. While the therapists themselves are great, management is poor. They book over scheduled appointments and you will often arrive to discover that your appointment slot was given away to someone else. A waste of time to drive all the way there, only to have them say they need to reschedule you. The manager is never available, and nothing is done to rectify their misstep. Currently, searching for an alternative company and massage membership to switch too.
08.2022Kate
Gwen is MAGIC! I almost don’t want to write this so I don’t have to share her, but the world needs to know! I’ve been getting massages regularly for almost 20 years, in NYC, LA, Oahu and London. I know how hard it is to find a good therapist. She’s firm, gets to the problems(some I never even noticed before) and I never leave sore! I always walk out feeling a bit healed after. She’s incredible. <3
05.2022Yaron
If you want to enforce masks on your customers, you should note that in the online booking page. I will never put a mask on, nor do I support any business that requires it. congrats. you lost a customer for the next 50 years or until I die whichever comes first. - that's my policy.
05.2022marcus
Worst massage envy I’ve visited. They can’t keep a good therapist. All the good therapist leave so there has to be issues here. The ones that are always here are rude and have an elitist attitude. They need fresh NICE faces. Visit a different location and save your money.
04.2022Tyler
Things in life come up and sometimes you need to change plans. I needed to adjust my time many hours in advance and would of course understand if they needed to charge me if they couldn’t rebook another guest. Rather than talk this through I was lectured on a policy and then hung up on. The receptionist informed me the manager may call me or may not and then threatened to cancel my membership via text message. I’ve never had experience like this at any massage envy location. Perhaps I’m in the wrong here, but this is how you handle a customer service challenge? Pathetic. I would have been a repeat customer since it’s next to my office but apparently their policies are more important. Go to one of the many other independently owned and operated locations!
03.2022MadOhm
I am posting this review unfortunately, due to exhaustion of communicating through the phone numerous times. I’ve been a member for over 10 years, many at this specific location. I have had over 13 hours accumulated “credits” because I keep paying monthly…automatically. But in 2020, my son passed away from Cancer in Sweden…I moved there. I kept paying for this monthly charge… I eventually called them to cancel. I was told I would lose my credits-that’s a lot of money to throw away. So I asked them to transfer them to my mother in another location. They said she has to pay a $20 transfer fee for each credit. This is a racket. I’ve asked the manager at this location to please email me to find a solution through the staff answering the phones each time I call. Albeit, they have been kind and have expressed sympathy and all 4 or 5 of them (yes I’ve called alot from a different time zone -9 hours ahead over many months…MONTHS) they have all stated that they would convey the message to the manager and I told them I have a Swedish number so best to email me. Now, I get emails from Massage Envy…all kinds of “specials” but not one response to my NUMEROUS INQUIRIES. This is absolutely where their “service” ends. You have my email on file along with notes supposedly. I used to talk about how awesome they were to my friends and family several years ago. I have stopped that.
02.2022Mocha
I dislike writing not-so-great reviews, but I felt it was necessary. I made my decision to part ways with this location (as a member of Manhattan Beach). My massage therapist Kathy is fantastic but the front desk has poor communication, too much attitude, and they aren't as warm as they use to be pre pandemic. When I walk in I want to feel like I am NOT a burden on the front desk. I had an issue with pricing and they quoted me one price and billed me another price. Tacky! I tried 3 times to call Jackie the MANAGER of course she didn't call me back. So I guess I will walk away since my concerns and money isn't appreciated! I am sure they will see this and want me to come back. BUT NO THANK YOU!! I WILL FIND kind PEOPLE AT A different location.
12.2021Isabella
DO NOT RECOMMEND getting the membership at all. Even though massages are great, the customer service is terrible. After a bad experience I had, I have been trying to contact anyone for several weeks to end my membership and still haven't been able to do so. I have called and sent multiple emails but they always say I need to speak to the manager (who is never there apparently). I already filled a membership cancellation form and sent a doctor's note, but still no response. I am afraid I will be charged another month when I haven't received any service for the last two months. Truly, the "good" massage is not worth the cost of all this mess. Find another place.
11.2021