massage spa
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Massage Envy in Palo Alto (4335 El Camino Real, CA 94306)
About:
Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Keep your body working with Massage Envy. Schedule an appointment today!
Massage Envy is located in Palo Alto (California state) on the street of 4335 El Camino Real. If you want to ask about something we recommend contacting this place by phone. The Phone number is +16503053464. You can get more information from their website: https://locations.massageenvy.com/california/palo-alto/4335-el-camino-real.html?utm_source=GMB&utm_medium=useractions&utm_campaign=website. The coordinates that you can use in navigation applications to get to find Massage Envy quickly are 37.404937, -122.118077. Scroll down to find out opening hours, reviews and other important information about Massage Envy.
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Show menuAvailable amenities
Planning
- Appointments recommended
Amenities
- Toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Anne
There are some excellent masseuses at this location, however it is one of the most poorly managed franchise locations I have ever had the displeasure of dealing with. They don't disclose fees, don't provide account updates, frequently overcharge, and are incredibly difficult to contact. Their systems are apparently down a lot, which means they can't accept phone calls or make any changes, and they'll call you right back, really they will.
07.2022Valerie
Great little place. Really enjoyed my massage by a woman named Polly. She massaged me so well and worked on a trigger point. I will definitely be back and will be asking for her again.
06.2022Kyla
Excellent experience! I was visiting in California and decided to use one of my credits at a nearby Massage Envy. Mary was an amazing therapist ! After working from home for a month being hunched over a computer , Mary was able to get out all the trigger points in my neck and back ! The facility was amazing compared to my Massage Envy at home . I look forward to coming back next time I’m in Palo Alto.
02.2022Jennifer
I did and update to the rating it is now. The facials are great with Sandy but she's in the mountain view location now. I saw that a person commented about an employee coughing a lot, I know exactly who you are talking about and that terrifying. The massages are not worth the price at all. You are better off going to a training school to receive service. I'm stuck with a year membership, they gave me a book of coupons that everytime I go in to try to use one, they give me one reason or another why I can't. I've had employees leave to go grab something in the other room and left the door open while I was on the bed. I've had a horrible massage that left my body sore for almost two weeks (this was at the mountain view location). I can't wait for my membership to expire, I wished I could have my money back for the terrible experiences but what can you do. I've been receiving massage here for so long but the service now is absolutely low quality with lack of skills, and not worth it. It's clean though and the front desk staff are very nice. I really, really hate my membership here.
01.2022Christoph
Do not go there. They charge your credit card unannounced during a pandemic and refuse a refund for un-used credits. Update: I called the number below and was not helped just referred to “jasmin” who is in on Friday after the next membership will be booked from my credit card. I requested to take out my credit card details and was told the system does not allow for this.
08.2021karina
Been a Massage Envy client for over 10 years. Got a massage during which massage therapist had a coughing fit. A week later I was positive for Covid. Tried to notify their management, per county recommendations and have not been able to get a hold of them, as "they are out sick", per Peter (the rudest front desk person I have ever spoken with). My massage therapist is the best, but I would really love for them to have some better practices regarding employees working while sick and more professional front desk staff.
08.2021Mary
So, for the first time in what I think are 15+ years as a Massage Envy member, I quit a massage after 10 minutes and walked out. Still waiting word on whether they will charge me for a 90 minute appointment. My massage therapist bundled me under two sheets and a blanket, and tried to massage over these. Not only was the massage totally unsatisfactory; I became excruciatingly hot (friction plus blankets). I tried to explain this to my therapist, who does not apparently speak much English. Finally I just told her to stop, and left. If that is the Covid protocol in Palo Alto, okay - but someone should have told me when I booked the appointment. I have had two ME massages in Salt Lake City, and while we were all - appropriately - masked, it was still a skin on skin massage. For what it's worth, I have had both vaccinations (as I told the receptionist when I booked, and was perfectly happy to validate), and was told that the therapist had been vaccinated as well. I was not indifferent to her health, or mine.
08.2021Breena
Mary is a fantastic massage therapist. I have chronic back pain and a lot of scar tissue from back surgeries and Mary always gives excellent deep tissue massages. I've had negative experiences with other massage envy locations(billing, scheduling. Incompetence)but have never had a problem at the Palo Alto location. Office staff are all very nice and try to make customers happy.
08.2021A
No one showed up to the Massage Envy PA for my appointment time - FOR THE SECOND TIME. Despite it being office hours, the business was locked and dark and no one responded to my multiple phone calls. When the manager finally showed up, she had the nerve to tell me I did not have an appointment despite me showing her my online confirmation and my email confirmation. I was taken aback by this rude response, rather than sincerely apologizing and trying to make it right.This location also rarely answers their phone in general and it's clear the management needs major overhaul.
08.2020Alexander
Mixed experiences. Place is nice and have good massage tables. Subscription only policy is really confusing. Also all personnel is a little too pushy for tips. Now about massage - the quality of therapists is VERY different. Steven is a great deep tissue therapist, highly recommended. Another female "therapist" was very bad. She clearly don't understand human body anatomy and may be even dangerous for your back, useless at best. Also she speaks (and understands) zero English. They credited me with 30min free massage afterwards, which is fine. Still don't understand how it's possible to hire both no skill , no English person for sensitive massage work. The previous review talks about the similar experience.
08.2018