chicken restaurant
Now Open
Pollo Tropical in Hollywood (5549 Sheridan St, FL 33021)
About:
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Pollo Tropical is located in Hollywood (Florida state) on the street of 5549 Sheridan St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1954-987-8976. You can get more information from their website: http://pollotropical.com/. The coordinates that you can use in navigation applications to get to find Pollo Tropical quickly are 26.032785, -80.199597. Scroll down to find out opening hours, reviews and other important information about Pollo Tropical.
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Show menuAvailable amenities
Crowd
- University students
- Family friendly
- Groups
- Tourists
Payments
- Debit cards
- NFC mobile payments
Planning
- Usually a wait
Amenities
- Good for kids
- High chairs
- Toilets
Offerings
- Comfort food
- Healthy options
- Kids' menu
- Quick bite
- Small plates
- Vegetarian
Atmosphere
- Casual
Highlights
- Fast service
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Dining options
- amenities.dining_options.serves_brunch
- Lunch
- Dinner
- amenities.dining_options.has_catering
- Dessert
Service options
- Outdoor seating
- Kerbside pickup
- No-contact delivery
- Delivery
- Drive-through
- Takeaway
- Dine-in
Lisette
Ordered a whole chicken and wings. What a waste of money to buy cold and dry chicken, worst experience. My husband ate it because he was hungry and I didn't, very disappointed!
10.2022David
I drove back because they forgot my fries. I explained this to the lady but she didn’t understand what I was saying. I watched her prepare another quesadilla as I repeatedly tell her that I’m just missing fries, not a quesadilla. She nods and hands me another quesadilla. Finally, I explain to the manager that I just need my fries. A half hour after pulling into the drive thru, I get back to my car and realize that they also forgot my sauce and napkins. I eat my dry food, take one sip of my soda and it’s all gone because it was filled to the top with ice. This location has been this way for years with no improvements.
10.2022Josie
My usual is their chicken soup, but I wanted to try something different. After greeting a male employee behind the counter, I ordered a crispy chicken sandwich with an individual side of fries and a frozen pina colada. Once I received my food, a female employee told me that the frozen drink machine was not working and to wait for the manager to get a refund. After waiting for over five minutes, I asked the manager if I could get a flan...it was the same price as the drink...even exchange. I sat at an available table to eat my food and was literally unimpressed with how the food looked. The chicken breast was crispy, but the sandwich was pressed. Why would you press a chicken sandwich? It's not a panini and it's not flavorful as one neither. There was no toppings or sauce added to the sandwich either...it was just bland. For the fries it looked like I was served the bottom scrapings. The fries almost looked burnt, tasted dry and salty. I just placed the sandwich and fries back in the bag. I'll add some bbq sauce to the sandwich to at least make it edible when I get home. The only thing I did enjoy was the flan. Though it was small for $3, it was creamy & sweet. I think I'll stick with the soup whenever I decide to get food at Pollo Tropical. They can't mess that up since it's already made.
09.2022Irene
Was not too happy with my food. The chicken was extremely dry and way overcooked. I pick up food from this location all the time. Latley the food has not been good at all. I don't think I will be going anymore. It's sad because we pay so much for our food. Also the dining room has been closed for months and the drive is always packed. Today I waited almost 30 min. In line..😑 I hope they get things straightened out..
09.2022ZeeZee
I stood at the register for about 10 mins before someone from the back realize that I was standing there too long and took my order. Once I got my food, my chicken was undercooked and pink inside. Luckily the drive thru cashier decide to step in and help and made a new bowl for me.
08.2022grace
Today, after having a terrible experience at the Ross store located in the same plaza (lack of professionalism and poor management). We decided to have dinner at Pollo Tropical, what a totally different experience! Employees were nice with a smile in their faces and willing to satisfy their costumers. The manager, Sarah is very professional and extremely nice to everyone, including the employees, the way it should be! Kudos to Sarah and her staff, please keep up the good work! Thank you!
08.2022Yenisbel
My question is why is this location still open, this is the worst Pollo tropical you can ever go to. I never come, but when I do the service and the food it’s worst. The sad part is that nothing gets fixed, again it’s a nightmare, there is always something; either short on staff, or the dining room is closed for who knows what reason. Their employees and managers need to stop by chick fil a for some training so they can learn how to work with customers. But again it people keep visiting and don’t say anything nothing will ever be fixed. I mean it won’t affect me any more since I won’t return again.
08.2022Joe
Tons of fresh chicken on the grill, yet they serve me one that is old, tough and dried out. No rum sauce, no mustard sauce. Eating at Pollo Tropical used to be one of my favorite things when in FL, but on this trip I haven't had one good meal at 4 different locations. Very disappointed.
08.2022Theresa
Always rude in this place and always rush to get you out and your order is not even completed order the shrimp bowl $8 in a total of four shrimp in the bowl wow
07.2022Esteban
Probably one of the worst locations I’ve visited for this chain. First of all, their dining room was closed today, with no sign in the main door, so we had to wait by the door for someone to show up from the back and tell us. The door in the side had a sign saying closed due to covid surge. They were only taking drive thru orders, which was fine. We got in line for to order on the car. The employee taking orders was extremely rude. First of all telling us that he wasn’t even supposed to be working but that he was working anyways. Okay, sure? Not sure why you need to tell that to your customers. Then, when trying to order the same items I could see on the app, he kept saying what? You want what? I mean I can see what options you have on the app, so why question me in what’s available for that item? When he asked the size, he said you want regular or? And I was like what is the other option, because I didn’t see this on the app, and he said, regular or what? And I said what are the options? And he gave me attitude and said, large of course, we have regular or large. Once done with the order, in the next window, the lady was laughing inside the store and giving our back to the car, didn’t say hi or bye, just said your total is $$$. How you want to pay?
01.2022