chicken restaurant
Closed Now
Pollo Tropical in Pembroke Pines (11429 Pines Blvd, FL 33026)
About:
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Pollo Tropical is located in Pembroke Pines (Florida state) on the street of 11429 Pines Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1954-430-2250. You can get more information from their website: http://pollotropical.com/. The coordinates that you can use in navigation applications to get to find Pollo Tropical quickly are 26.008237, -80.301930. Scroll down to find out opening hours, reviews and other important information about Pollo Tropical.
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Show menuAvailable amenities
Crowd
- University students
- Family friendly
- Groups
- Tourists
Payments
- Debit cards
- NFC mobile payments
Amenities
- Good for kids
- High chairs
- Toilets
Offerings
- Comfort food
- Healthy options
- Kids' menu
- Quick bite
- Small plates
- Vegetarian
Atmosphere
- Casual
Highlights
- Fast service
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Dining options
- Lunch
- Dinner
- amenities.dining_options.has_catering
- Dessert
Service options
- Outdoor seating
- Kerbside pickup
- No-contact delivery
- Delivery
- Drive-through
- Takeaway
- Dine-in
Curbs4
Good food but, if you request any Family package, they DO NOT put in the bag the SWEET PLANTAINS, I try from WestPakm Beach to Miami and all stores are the same, in some of them they tried to charge me more fir the plantains, I had to request to speak with the manager and instead of the manager the plantains come. They are robbing everyone with the sweet plantains.
10.2022Esperanza
This place is horrible. The food or is older or not good cook. When u order they delivery different think. In this picture I order yesterday on my lunch this. The flan never came. Was 4 milk. The guacamole never came. The price very elevated for the serve amount . And this isn’t the first time. I didn’t recommend this specific place . Also when I call they put in hold for long time
09.2022Amelia
I was just at this location's drive thru today for 45 minutes before my order was taken.Only 1 person attending ,taking orders, serving, cashier and cooking. I did not turn around because I had 6 or 7 cars ahead of me and the same in the back.We have been clients of Pollo Tropical since it opened and had never seen this HORRIBLE service before. Where was the manager that did not pitch in to make the line go faster?
09.2022Ruben
Customers: please check your food before leaving the drive-thru. You are almost guaranteed to get something over cooked. Missing items or some other quality issue. Employees don’t seem to care even when a customer complains and treats it as a burden rather than being apologetic and fixing the issues without making any faces. Upsetting one must go through this after waiting 30-40 min in the drive through.
09.2022Janice
This Pollo Tropical sucks! I asked the drive-thru attendant for fresh wings. She initially offer me wings cooked yesterday, whick were old and overcooked. She asked if I would wait for fresh wings and of course I said Yes. I waited 20 minutes for freshly cooked wings. When the order came up, they gave me yesterday's wings. Because I ALWAYS check my order, I noticed this. I took those old wings into the store and ALL the attendants tried to convince me those wings were fresh. I did not leave until i got my fresh wings. Pollo should be ashamed of themselves for serving OLD FOOD! This location is HORRIBLE. I won't be back!!
09.2022Cindy
The absolute worst service I've ever seen in a pollo tropical. They refused to serve anyone inside so we ended up going to the drive through. The drive through teller was yelling at us because she couldn't understand what a chicken breast was.
08.2022Stephanny
If I can give zero stars I would, this is by far the worst pollo tropical I ever been to. My chicken was burnt, they gave me an attitude when I asked for plates, straws and silverware. The way they prep the food was disgusting. The cashiers/ workers were rude. Horrible place, I recommend to go to another pollo tropical.
06.2022Yas
I witnessed 6 people walk out of the lobby tonight due to bad customer service and long wait times. This is all while waiting 20 minutes for an order I had placed 20 minutes online previously. The kitchen looks dirty as hell. Only one person is working the register. And my order was being prepared as I was waiting at the counter… when I had placed it all those minutes before before. AND the order was wrong. I promise I’ll drive another 15 minutes to another Pollo Tropical before I ever go to this one. I understand how the restaurant biz works, I worked in it for years but tonight was pitiful, pitiful enough for me to take time out of my evening to make this review. To make matters worse, I get home and the chicken is undercooked.
05.2022jochen
I really like Pollo Tropical but it is disappointment after disappointment. I almost always ask for delivery but I always get sores on half of what I ask for and everything is very poorly cooked and prepared. Really disappointing in what it has become in recent times. I definitely don't think I'll be shopping at this location or any nearby location again anytime soon. If I could give you guys 0 stars I will do it
04.2022Reyna
This location is very poor service. I went today 12/10/2021. I ordered two combos of half a chicken when they gave it to me they were super dry burnt chicken, the napkins they gave me were wet and they had no salsa. The other day I went to the same location and they said they don't have rice available for the combos. Very bad experience. I don't recommend this place.
01.2022