Best chicken restaurant in Pembroke Pines, Florida (FL) 2024

I witnessed 6 people walk out of the lobby tonight due to bad customer service and long wait times. This is all while waiting 20 minutes for an order I had placed 20 minutes online previously. The kitchen looks dirty as hell. Only one person is working the register. And my order was being prepared as I was waiting at the counter… when I had placed it all those minutes before before. AND the order was wrong. I promise I’ll drive another 15 minutes to another Pollo Tropical before I ever go to this one. I understand how the restaurant biz works, I worked in it for years but tonight was pitiful, pitiful enough for me to take time out of my evening to make this review. To make matters worse, I get home and the chicken is undercooked. ~Yas

This was my first eating here. Ordered tenders and a drink. Tenders were great. My wife ordered tenders and a Oreo shake. She loved the tenders and thought the shake was awesome. I drank some of the shake and I had to agree with her. Later that day, we went to our local PDQ for dinner and I got a salad and peanut butter shake. My wife got tenders, again, and a drink. My daughter got nuggets and a drink. Everything was good but the salad was small for the price. I would recommend this place to anyone. ~Ben