chicken restaurant
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Pollo Tropical in Miami (581 NW 57th Ave, FL 33126)
About:
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Pollo Tropical is located in Miami (Florida state) on the street of 581 NW 57th Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1305-265-6101. You can get more information from their website: http://pollotropical.com/. The coordinates that you can use in navigation applications to get to find Pollo Tropical quickly are 25.776910, -80.287870. Scroll down to find out opening hours, reviews and other important information about Pollo Tropical.
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Show menuAvailable amenities
Crowd
- University students
- Family friendly
- Groups
- Tourists
Payments
- Debit cards
- NFC mobile payments
Amenities
- Good for kids
- High chairs
- Toilets
Offerings
- Comfort food
- Healthy options
- Kids' menu
- Late-night food
- Quick bite
- Small plates
- Vegetarian
Atmosphere
- Casual
Highlights
- Fast service
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Dining options
- Lunch
- Dinner
- amenities.dining_options.has_catering
- Dessert
Service options
- Outdoor seating
- Kerbside pickup
- No-contact delivery
- Delivery
- Drive-through
- Takeaway
- Dine-in
Felix
When I arrive at the place, a worker tells me when I am going to order to do it online or to go to the drive thru. He told me that nothing I had ordered had given me a phone number call that number if he wants to get your money refunded 31.74 it's incredible how tropical chicken has changed, still nothing from the refund.Esto ocurrio el 9 de noviembre 2022 toavia no me han echo el reembolso de mi dinero
11.2022Sophia
great food but awful service. always give me no sauce, get my drink wrong or make me wait forever just to ask a question. rude and super slow.
11.2022Michael
Super quick service. The food is great as always. Tables were available when I was there around 1PM. Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 … More
11.2022Fernando
This Pollo Tropical should be called the Pollo Tropical Left Over. If you go here past 7pm all you get are left overs. They don't have yellow rice, they don't have the sauces , they don't have the extra toppings. The chubby chick is slow as hell. The other employees look lost. I think they are trying give you that sort of third world tropical island feeling where there is nothing left. It's almost like Cuba.
10.2022ROBINSON
Review & Grievance ;;;;;;; Love Pollo Tropical , Eat at different ones every day. Moreover , Tonight , order # 215 , drive thru ( Oder # 208415 , 9-20-22 , 7:20 pm .First off , I didn’t get Service with A Smile ? Wasn’t greeted ? I then respectfully asked the drive through for hot Sauce , instead I was hostilely given Bar b Que sauce leaking … ? I do realize that there are a lot of disgruntled employees at Pollo Tropical … is it pay ? No genuine work ethic ? Or If the employee is lazy and having issues you shouldn’t come to work not to greet Customers and treat them with respect. Thanks !! GOD BLESS
10.2022Alison
Employees in this location suck. They messed up my order after i had to pay for extra toppings on my bowl that i didn’t receive. Please have your employees actually read the order correctly so they can do a better job. Unacceptable!
10.2022Xochil
Beware do not go to this Pollo Tropical. Horrible experience. The people that work there are beyond rude. The wait is incredibly long they do not care. On top of that the try to overcharge you and come up with the worst excuses trying to cover up the fact they try to scams and steal from their customers. I ordered the Family Meal with white rice and black beans which on the menu says $15.99 the drive thru guy then tells me it’s $21. I asked why if the menu says $15.99 he proceeded to tell me that’s a special only before 4. I re-read the menu and noticed it didn’t say anything like that. So i asked to speak to the manager which at this restaurant is worse. The manager Ailen changes the story and tells me the $15.99 is a weekend special. So i show her the picture of the restaurant menu ( glad I took it before leaving the order speaker) that show the price and she keeps telling me it’s a weekend special. Clearly the menu doesn’t say that it. So at this point I’m so upset I tell her if they want lie they have to change the menu as it’s false advertising. I ask for her restaurant information and her name and it’s not until this point she says she will do me the favor and give me the price it says on the menu . Which is not a favor at all it’s the restaurant price!! I used to love Pollo Tropical now it’s becoming the worse experience ever.
02.2022Carlos
It's horrible to visit this pollo tropical , after 8:00 pm, you have to wait up to 1 hour with less than 6 cars. They don't take the order, and it makes you wait, to keep the timer on the computer, but they take a long time and it seems like the managers don't check the cameras either, because 1 hour delays are too much to wait, poor experience ever and raw chicken too, this just happened at night.
12.2021LaToya
This restaurant was down the street from our Hotel and the 2 nights we stayed there....and went out this restaurant stayed crowded....so that made me want it even more....we went on a Saturday and I went on the inside and placed my order....because I don't know any fluent Spanish a man let me know my order was ready....I ordered a grill master trio and the guy asked me did I want shrimp and I said yes and then I ordered a TropiBowl and hate I didn't order another one....I thought the restaurant had gave me the wrong order but I looked it up when I got back to the room and I had the right order but because I said I wanted shrimp my grill master wasn't the same thing I thought I ordered and it was still good but the bowl was definitely so so so so good so whenever I get back to Miami or wherever another Pollo Tropical is I will definitely be ordering again and again
12.2021Alexander
I consider this type of place a “New Age” fast food spot. It’s fast food, but different than your typical Hamburger and fries fast food. I love the food here. Rice and beans are so good here. The chicken is good too, but I usually get the pork. I know, I know, chicken is in the name and logo, “chicken on the grill.” The mojo roast pork is the best. The food usually is pretty consistent too, even at different locations. Plus, the coke machine has Powerade in it. The sauces they have are probably really bad for you health wise, but good for the soul. They taste great. If your looking for a new fast food place or just want some cheap, but plenty of chicken or Pork. Check this place out.
12.2019