jewelry store
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Kay Jewelers in Ocala (3100 SW College Rd Ste. 218, FL 34474)
About:
Retail jewelry chain featuring engagement rings, timepieces & designer collections.
Kay Jewelers is located in Ocala (Florida state) on the street of 3100 SW College Rd Ste. 218. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1352-237-2407. You can get more information from their website: https://stores.kay.com/fl/ocala/1471?cid=seo-listings. The coordinates that you can use in navigation applications to get to find Kay Jewelers quickly are 29.158837, -82.173127. Scroll down to find out opening hours, reviews and other important information about Kay Jewelers.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
sydney
Absolutely hate this store!! No one can answer the phone when you call and they messed up my wedding ring two weeks before my wedding.
11.2022Lynette
If you want knowledge and professionalism ALWAYS ask for Edward. He knows his stuff. You can tell he loves his job.
08.2022Jessica
Laurie is amazing. She always helps my husband and I every time we go in. I will never go anywhere else for any jewelry need!
07.2022Sara
The staff here was so polite and helpful. The man that helped us was so patient, ensuring I had exactly what I needed with no pressure to buy anything I didn't need. Will return for sure.
06.2022Emily
My fiance bought my ring from this location. It was a wee bit big, so I brought it back the next day to have it sized...they send it out, and gave me the promise date of 2 weeks out...after about 10 days the place they sent it to calls my fiance asking where they are supposed to drop it off at? Apparently they had a note that said not to bring it back to the Paddock Mall location. This was extremely confusing, and he told them to disregard the note, there is no other place it should go. He gets an email next day saying its ready for pick up, he goes to get it, but the employees at the store cant find it! They search under his name, my name, the neighbors name, in every cupboard possible, finally after 30 agonizing minutes they found it. When the lady who works there took it out if the box to inspect, she dropped it on the floor and yelled "Oh my God!" Picked it up trying to assure my fiance that its fine, but Dear Lord!! And once he brought it home, I realized that it is no longer in its pretty Leo Diamond box, but a regular plain jane black ring box......I intend to call and discuss that with them tomorrow, but at this point my faith in this location is diminished....
12.2021HOLLY
Absolutely love our purchase my husband bought this Beautiful 3 carrot beautiful ring for our special day. Kelly Horn was an amazing asset to Kay Jewelers she went above and beyond the call of duty for us. Thank you so much we will return for many years to come.
11.2021Vinnie
Kelly was very personable and funny. Had a great experience and she didn't try to over-sell me. We were very happy with our purchase. We recommend this store highly.
11.2021Ashley
My previous experience when buying my wedding band was so awesome in june 2020. While I was in there I inquired about having my engagment ring inspected/cleaned and she apologetically told me they weren't doing inspections currently per corporate. I had no problem with that. Since it's now 6 more months, I went online to look into inspections and they said stores are open and allowing appointments to be made for inspections. I arrived at the Paddock Mall Kays for my scheduled appointment and while waiting saw about 6 mostly handmade signs discouraging inspections and that the warranty is extended until end of Jan2021. A young girl approached me giving me all these reasons why they would prefer holding off the inspection in which I politely stated that i made the appointment online which stated they are taking inspections and since it has been a year I really would like my ring taken care of. They did the inspection and the manager (im pretty certain she was a woman of authority as the young girl kept asking her questions and she seemed to run the store) came over to update the dystem with my info and told me " no offense, but I dont understand why people are coming out to get their jewelry inspected during a pandemic.. It is dangerous for us to be handling people's personal jewelry" I replied with the info from the website in which she argued that one of her signs were printed from the website... I didn't say anything because I did not want to argue. This was a really poor customer service experience and needless to say I won't return to this store to deal with her rude service ever again.
11.2021Nina
Kelly Horn provides the most excellent customer service. She makes you feel like family when you are sitting with her she never ever disappoints!! Kelly is the only person I will ever work with due to her kindness, knowledge and compassion. I have made several purchases with her and have sent several family members to see her due to her exceptional customer service! My family and I just adore her!! If you are looking to make a purchase there ask for Kelly! You will receive nothing but the best care and service!! Location: Ocala FL Paddock Mall
11.2020Angie
I was rather disappointed with the service I received at this location. There was a more mature lady there that was very pleasant and she is the reason I gave them any stars. The younger lady that was there allowed me to stand waiting while she was was assisting another customer and never acknowledged my presence. An older couple walked up after my 30 min wait and she nicely turned to them and said, "I'll be with you in just a few moments." I was shocked and through my mask 😷 I said "wow"! The customer the rude associate was assisting felt so bad she acknowledged me by saying "sorry for taking so long." I told her it was ok. It definitely wasn't her fault, because no one wants to rush with purchasing jewelry...at least I don't. Finally the rep assists me and then totally disregards the old couple that she earlier told she would be assisting. No she didn't forget them, she just seems to help who she wants to help. I don't feel it has anything to do with race, national, or otherwise. Im a black woman and the older couple were white and had to be in their 70's. I felt so bad for them, because they had to wait almost as long as I did. In this pandemic its important to make customers feel welcome and want to return to your store to shop. If others feel or get the same treatment I did, they may decide to shop online or go to another location. That could then result in this location being shutdown due to under performance.
11.2020