massage spa
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Massage Envy in Newnan (238 Newnan Crossing Bypass, GA 30265)
About:
Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Keep your body working with Massage Envy. Schedule an appointment today!
Massage Envy is located in Newnan (Georgia state) on the street of 238 Newnan Crossing Bypass. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17702523000. You can get more information from their website: https://locations.massageenvy.com/georgia/newnan/238-newnan-crossing-bypass.html?utm_source=GMB&utm_medium=useractions&utm_campaign=website. The coordinates that you can use in navigation applications to get to find Massage Envy quickly are 33.390872, -84.764728. Scroll down to find out opening hours, reviews and other important information about Massage Envy.
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Show menuAvailable amenities
Planning
- Appointments recommended
Amenities
- Toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Himanshu
Awful customer service.Sara, the manager has zero customer service.Beware!! They auto charge your card even if you don't sign for any agreement.Thank God I was able to dispute the amount and got my money back.Don't use Newnan location.Peachtree location is better.
07.2022Himanshu
Awful customer service.Sara, the manager has zero customer service.Beware!! They auto charge your card even if you don't sign for any agreement.Thank God I was able to dispute the amount and got my money back.Don't use Newnan location.Peachtree location is better.
07.2022Lolita
This was my first experience with Massage envy. My husband purchased a gift card through a promotion they were running for Mother’s Day. It took almost s month to get an appointment due to staffing. I was ok with that, due to staffing issues everywhere. Upon my arrival I was told that the facial portion of my visit would need to be rescheduled. The person called out. So that part was rescheduled for the next day. The problem came in at the end of my visit. I was asked to pay for the service which was already paid by my husband through gift card. The person at the front desk was nice but seemed to have no clue as to how the promotion worked . My husband calls and speaks to Sara, the manager about this incident, in hopes it would be resolved and the next day( my facial) would go smoothly. She assured it was taken care of. It wasn’t and the young lady at the counter demanded payment. She was rude, unprofessional and hands down one of the nastiest people I have encountered in a long time. The only reason I gave this location two stars is because the masseuse and the esthetician ( Haley ) were absolutely wonderful and if not for the horrible way I was treated by customer service and management, I would have possibly started a membership. Needless to say I would never return to a massage envy or recommend this place to anyone.
06.2022Lolita
This was my first experience with Massage envy. My husband purchased a gift card through a promotion they were running for Mother’s Day. It took almost s month to get an appointment due to staffing. I was ok with that, due to staffing issues everywhere. Upon my arrival I was told that the facial portion of my visit would need to be rescheduled. The person called out. So that part was rescheduled for the next day. The problem came in at the end of my visit. I was asked to pay for the service which was already paid by my husband through gift card. The person at the front desk was nice but seemed to have no clue as to how the promotion worked . My husband calls and speaks to Sara, the manager about this incident, in hopes it would be resolved and the next day( my facial) would go smoothly. She assured it was taken care of. It wasn’t and the young lady at the counter demanded payment. She was rude, unprofessional and hands down one of the nastiest people I have encountered in a long time. The only reason I gave this location two stars is because the masseuse and the esthetician ( Haley ) were absolutely wonderful and if not for the horrible way I was treated by customer service and management, I would have possibly started a membership. Needless to say I would never return to a massage envy or recommend this place to anyone.
06.2022FIT
After attempting to book a 60 minute facial online with no success, I decided to call and book the appointment over the phone. The girl at the front desk told me they were experiencing technical difficulties. I asked her if the 11:00am appointment is still available since it was 10:40am. She said yes come on. I drove to Newnan from Fairburn (not close) and upon arriving at the exit I received a call asking how close was I because they have an 11am appointment. I said yes ME. She said no, I will be receiving 30 minutes of service instead of 60 minutes because I am late???? Instead of turning around, I came to Massage Envy since I was 1 exit away just to see the faces of the unprofessional absurd service I just experienced. When I explained what happened Sarah the manager said since I was late, I would pay for 1 hour and receive 30 minutes of service. The girl who answered the phone caused all of this confusion by not telling the truth of how she told me to come in .even after I said I would be arriving around 11:15am OMG!!!!! I wasted TIME, GAS and ENERGY. The manager said they had appointments next week and later this week. WOW!!! I could go on and but why. This is how they operate. Wow. I only rated 1 star because 0 was not an option.
05.2022FIT
After attempting to book a 60 minute facial online with no success, I decided to call and book the appointment over the phone. The girl at the front desk told me they were experiencing technical difficulties. I asked her if the 11:00am appointment is still available since it was 10:40am. She said yes come on. I drove to Newnan from Fairburn (not close) and upon arriving at the exit I received a call asking how close was I because they have an 11am appointment. I said yes ME. She said no, I will be receiving 30 minutes of service instead of 60 minutes because I am late???? Instead of turning around, I came to Massage Envy since I was 1 exit away just to see the faces of the unprofessional absurd service I just experienced. When I explained what happened Sarah the manager said since I was late, I would pay for 1 hour and receive 30 minutes of service. The girl who answered the phone caused all of this confusion by not telling the truth of how she told me to come in .even after I said I would be arriving around 11:15am OMG!!!!! I wasted TIME, GAS and ENERGY. The manager said they had appointments next week and later this week. WOW!!! I could go on and but why. This is how they operate. Wow. I only rated 1 star because 0 was not an option.
05.2022Sue
I feel like a whole different person! It's been years since I've been able to treat myself to a massage. I guess I didn't realize how tense I really was. I slept for 10 hours last night and feel absolutely amazing today! I will most definitely be back! The staff here is awesome. I was very, VERY pleased with the whole experience.
04.2022Sue
I feel like a whole different person! It's been years since I've been able to treat myself to a massage. I guess I didn't realize how tense I really was. I slept for 10 hours last night and feel absolutely amazing today! I will most definitely be back! The staff here is awesome. I was very, VERY pleased with the whole experience.
04.2022Jennifer
I have had a membership for months now except the problem is nobody ever has time to do a massage. I’ve tried many locations, I’m open for anytime, I don’t care if it’s a male or female and nothing is ever available! I can’t get out of the contract but I don’t want to book a massage for four weeks from now at a location an hour from my house! it’s absolutely a terrible way to treat clients! Jennifer Hall
03.2022Jennifer
I have had a membership for months now except the problem is nobody ever has time to do a massage. I’ve tried many locations, I’m open for anytime, I don’t care if it’s a male or female and nothing is ever available! I can’t get out of the contract but I don’t want to book a massage for four weeks from now at a location an hour from my house! it’s absolutely a terrible way to treat clients! Jennifer Hall
03.2022Alexandria
Purchased a $200 gift card for my boyfriend for Christmas and specifically told the front desk girl that it was for a couples massage. She recommended the amount based on that information so that we could have one 60 minute couples massage session plus tip. Called this morning to see if they had availability and was told that they haven’t done couples massages for over a year. Sarah didn’t seem very apologetic whatsoever and didn’t offer any kind of resolution when I informed her that I would’ve never purchased the gift cards had I known they weren’t doing couples massages. Terrible customer service and communication.
01.2022Alexandria
Purchased a $200 gift card for my boyfriend for Christmas and specifically told the front desk girl that it was for a couples massage. She recommended the amount based on that information so that we could have one 60 minute couples massage session plus tip. Called this morning to see if they had availability and was told that they haven’t done couples massages for over a year. Sarah didn’t seem very apologetic whatsoever and didn’t offer any kind of resolution when I informed her that I would’ve never purchased the gift cards had I known they weren’t doing couples massages. Terrible customer service and communication.
01.2022Darby
They consistently rescheduled my appointments due to a never ending excuse. Meaning you are paying for their subscription and only compensated $30. Not to mention you might go through 3-6 masseuse before finding one you like. (Put that into a dollar figure and wasted time.) After a year and finally finding one that worked for me, she quit and so did I.
08.2021Darby
They consistently rescheduled my appointments due to a never ending excuse. Meaning you are paying for their subscription and only compensated $30. Not to mention you might go through 3-6 masseuse before finding one you like. (Put that into a dollar figure and wasted time.) After a year and finally finding one that worked for me, she quit and so did I.
08.2021Brenda
This place is great. I wish I could go back and get a massage at least once or twice a month. My doctors have told me not to get massages anymore unless the person giving the massage is licensed for therapeutic treatment. My spine is messed up they don't want me to take a chance on the possibility it may injure me more. I haven't been in many years. I was a member and I loved this place. I may go back and get massage anyway. They will ask questions before they start so they can avoid hurting you. These folks are great. I think if I avoid the spine I will enjoy going back. I might just do that to get the circulation going. I believe I have just talked myself into going. I sure need it I highly recommend this place.
08.2020Tiffany
My therapist Sela, is really good and knows how to work on my problem areas. I am never sore the next day, which is a blessing! The customer service at the front check in is great. They are friendly, helpful and kind. Dallas was so sweet to assist me with putting my bracelets back on. Thank you so much everyone, fabulous job! (Well Done!!)🏵👍💃
08.2020Brenda
This place is great. I wish I could go back and get a massage at least once or twice a month. My doctors have told me not to get massages anymore unless the person giving the massage is licensed for therapeutic treatment. My spine is messed up they don't want me to take a chance on the possibility it may injure me more. I haven't been in many years. I was a member and I loved this place. I may go back and get massage anyway. They will ask questions before they start so they can avoid hurting you. These folks are great. I think if I avoid the spine I will enjoy going back. I might just do that to get the circulation going. I believe I have just talked myself into going. I sure need it I highly recommend this place.
08.2020Tiffany
My therapist Sela, is really good and knows how to work on my problem areas. I am never sore the next day, which is a blessing! The customer service at the front check in is great. They are friendly, helpful and kind. Dallas was so sweet to assist me with putting my bracelets back on. Thank you so much everyone, fabulous job! (Well Done!!)🏵👍💃
08.2020Shauna
My massage from Stephanie was great. She did a really good job but it wasn’t a full hour it was 50 minutes. And then when I was done and went to the front desk to pay the lady was trying to get me to sign up for a membership. They are very pushy and all I wanted was to relax after my massage. I really wish they wouldn’t hassle you about the membership.
08.2019Shauna
My massage from Stephanie was great. She did a really good job but it wasn’t a full hour it was 50 minutes. And then when I was done and went to the front desk to pay the lady was trying to get me to sign up for a membership. They are very pushy and all I wanted was to relax after my massage. I really wish they wouldn’t hassle you about the membership.
08.2019