furniture store
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Ashley HomeStore in Peru (3200 Mall Loop Dr, IL 60431)
About:
Retail chain with a variety of signature home furniture, decor, & accessories.
Ashley HomeStore is located in Peru (Illinois state) on the street of 3200 Mall Loop Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1815-230-4280. You can get more information from their website: https://stores.ashleyfurniture.com/store/us/illinois/joliet/7710000149?cmpid=ls-&utm_source=Local&utm_medium=LocalSEO&utm_campaign=LocalSearch. The coordinates that you can use in navigation applications to get to find Ashley HomeStore quickly are 41.579163, -88.163823. Scroll down to find out opening hours, reviews and other important information about Ashley HomeStore.
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Available amenities
Payments
- Cheques
- Debit cards
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store shopping
Audrey
My experience at Ashley was great. Briana Harris was amazing, she worked with we and got me the furniture that I wanted. It was a pleasure shopping at your store with Briana's assistance. Thank you Briana.
11.2022jennifer
Where do I even begin!? Worst experience ever. We thought all was well at first. Briana seemed super helpful and knowledgeable in the store. Ordered furniture based on what we wanted and her recommendations for what would work in our space. Delivery time was faster than expected. This is where it all goes downhill. The Delivery guys put the wrong legs on the right arm sofa so it sits an inch lower than the wedge but didn't know why the two didn't line up. I discovered this after they left. The wedge is unfinished on the faces and we were never told this in the store despite saying repeatedly it would be open and showing our Floorplan to Briana about how everything would be situated. This was how the lengths would work and she simply agreed it would be fine. Not a word about it being unfinished. Our old sectional is finished on all sides so we never dreamed this would be an issue. Then the separate sofa she recommended that "matched" is a different fabric than the sectional so it doesn't even match. Everything looks atrocious. Then I called customer service because the delivery people say their hands are tied (which I get) and they say they don't accept returns at all. They will schedule to fix the legs but basically we can swap out for a different piece if there's a defect but that's it. Then you Tru to call the store and cannot talk to anyone. Nobody answers the phone you just get automated machines. What a nightmare. I'm going to have to drive to the store to try to remedy this. And there's a nice big black scuff on one of the white ottomans.
11.2022Larry
Will never shop at Ashley again. Paid in full 4 a love seat & recliner. After 3 months we got the love seat, but no recliner. After waiting 6 months we stopped at the store & they looked on the computer. There was a note that said they had called & left a voicemail on Sept 13 saying the recliner was discontinued. We never got that voicemail!! Now we have 2 start looking 4 a recliner all over again. Will never shop at Ashley again!!🤬
10.2022Sean
Still keeping this a 3 star rating , but here's why... My purchase was made with the help of Briana, who's an absolute 5 🌟 employee. She went above and beyond on all measures involved. If I could separate my rating between Brianas help ( 5 stars all day ) and the P&D department ( 1 Star ) , I would. I had to wait a month past my scheduled pick up date , and never got an answer as to why . They never even called me to tell me I'm not getting my purchase on the agreed upon date . No updates on any part of this transaction for a month. But Briana being the Rockstar that she is stepped in , got it handled, and 1 week later got my furniture 💪.
10.2022Sandra
You have beautiful furniture but your customer service needs help. I was told furniture was in stock and delivery in 2 weeks. 2 months later and all I am getting is a run around. Each week I am told the next week is approx delivery date. Obviously, this furniture is NOT in stock. Honesty from the beginning would have been nice.
09.2022Jana
I had looked online for dining chairs my husband wanted to replace ours with and knew he needed to sit in them to make sure for such a large change. We walked into Ashley in Joliet and saw Adam sitting in chairs like we were looking for, Adam said they were the most comfortable for him to work in, after sitting in the options available in thr store hubby agreed. Adam was able to get us a great price with the current Labor Day sale promotions.
09.2022Beatriz
Best experience ever! Briana Harris was so professional from start to finish. Ended up buying a table for a great deal. Cant wait to work with her for future purchases!!
08.2022Lacey
They called and told me my entire furniture order would be delivered besides one accent table they were waiting on. They showed up day of delivery with only the accent table and no other furniture. We canceled our order since we had already waited 6 months at that point and were told we would have to wait another month for it to MAYBE be in. I still have not received an email confirming cancellation nor have we received our refund. Poor customer service and out right liars when it comes to delivery! Do not use Ashley Furniture!
08.2022Tiara
Working with Briana was a delight. She was very informative, polite and helped us find what we were looking for at a great price. The next day when we came to pick up our purchase items there were two ladies whom worked behind the counter they too were helpful and pleasant. My experience with Ashley furniture in Joliet was great. Thank you ladies for making this purchase an easy purchase.
07.2022Ranjeeth
Well, this store is offering a nice 6 years 0% interest rate offer. This is a sensible offer during COVID times if your budget is not allocated yet for furniture but you have plans to buy in near future. Attached are some photos of what items they have, the prices on them. The store staff is pretty helpful, they check on you every 30 minutes to see if you need any assistance . They explain you there offers more in detail.They also have 25% off for bill over 3000 dollars ( but you don’t get 6years 0% interest if you choose to take 25% off but you still get 12 months 0% interest). They are also willing to do delivery within 1hr distance of their store. Which they generally are not used to do before.
12.2020