Best sofa store in Peru, Illinois (IL) 2024

Where do I even begin!? Worst experience ever. We thought all was well at first. Briana seemed super helpful and knowledgeable in the store. Ordered furniture based on what we wanted and her recommendations for what would work in our space. Delivery time was faster than expected. This is where it all goes downhill. The Delivery guys put the wrong legs on the right arm sofa so it sits an inch lower than the wedge but didn't know why the two didn't line up. I discovered this after they left. The wedge is unfinished on the faces and we were never told this in the store despite saying repeatedly it would be open and showing our Floorplan to Briana about how everything would be situated. This was how the lengths would work and she simply agreed it would be fine. Not a word about it being unfinished. Our old sectional is finished on all sides so we never dreamed this would be an issue. Then the separate sofa she recommended that "matched" is a different fabric than the sectional so it doesn't even match. Everything looks atrocious. Then I called customer service because the delivery people say their hands are tied (which I get) and they say they don't accept returns at all. They will schedule to fix the legs but basically we can swap out for a different piece if there's a defect but that's it. Then you Tru to call the store and cannot talk to anyone. Nobody answers the phone you just get automated machines. What a nightmare. I'm going to have to drive to the store to try to remedy this. And there's a nice big black scuff on one of the white ottomans. ~jennifer

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