I bought a new microwave from this store. The delivery installer that came damaged my cabinets, the wall, my granite countertop and the new microwave. My wife heard them damage it. When I confronted him he tried to get me to sign off on it. Then I made him remove the new damaged microwave. He got upset, left all the drilled wood shavings everywhere, grabbed the microwave and ran out the door before I could get pictures or even confront him futher. I should called the police. I discovered the chipped coutertop after I cleaned the mess from the granite. I had to be on the phone for at least 2 hours. They have to send out an adjuster for the damage assessment to my house. Home Depot is not covering this themselves. I will never buy another product from them. I spoke with the store manager Sonny and all he said he would do is place another claim. I'm very upset to say the least. Do not buy any applience from this store. ~Sean

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Their driver definitely don't know how to drive they pull out in front of you they should know that they are not in a car ~Ryan

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Where do I even begin!? Worst experience ever. We thought all was well at first. Briana seemed super helpful and knowledgeable in the store. Ordered furniture based on what we wanted and her recommendations for what would work in our space. Delivery time was faster than expected. This is where it all goes downhill. The Delivery guys put the wrong legs on the right arm sofa so it sits an inch lower than the wedge but didn't know why the two didn't line up. I discovered this after they left. The wedge is unfinished on the faces and we were never told this in the store despite saying repeatedly it would be open and showing our Floorplan to Briana about how everything would be situated. This was how the lengths would work and she simply agreed it would be fine. Not a word about it being unfinished. Our old sectional is finished on all sides so we never dreamed this would be an issue. Then the separate sofa she recommended that "matched" is a different fabric than the sectional so it doesn't even match. Everything looks atrocious. Then I called customer service because the delivery people say their hands are tied (which I get) and they say they don't accept returns at all. They will schedule to fix the legs but basically we can swap out for a different piece if there's a defect but that's it. Then you Tru to call the store and cannot talk to anyone. Nobody answers the phone you just get automated machines. What a nightmare. I'm going to have to drive to the store to try to remedy this. And there's a nice big black scuff on one of the white ottomans. ~jennifer

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Dan was very knowledgeable about all the mattresses the store had. Starting me out on the "top of the line," which wasn't affordable for me & going down to more affordable. I'd of been happier if I wouldn't of had to pay out-of-pocket so much, but that's not the stores fault. I was definitely sold on the 0% interest for the balance! I think I'll be paying on it a long time though, but it makes it affordable for folks like me; single with fixed income. I'm looking forward to actually sleeping on the bed I chose soon! ~Linda

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