veterinarian
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Banfield Pet Hospital in Schaumburg (1440 E Golf Rd, IL 60173)
About:
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Banfield Pet Hospital is located in Schaumburg (Illinois state) on the street of 1440 E Golf Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1224-244-9381. You can get more information from their website: http://www.banfield.com/veterinarians/il/schaumburg/sch?utm_source=yext&utm_medium=yext&utm_campaign=yext&cid=yext_local. The coordinates that you can use in navigation applications to get to find Banfield Pet Hospital quickly are 42.052674, -88.043568. Scroll down to find out opening hours, reviews and other important information about Banfield Pet Hospital.
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Jenny
I have always had a great experience here. They know and love my dog. I like the wellness plan including shots and heartworm medicine. It's easier to pay monthly. My only issue is if we have an emergency they can never fit us in. I end up taking him to Care animal for emergencies if I can't get in at Banfield.
07.2022Anne
Update- I emailed the Banfield Cares account that the company suggested I email in their reply to this message. Their way of remedying the situation was to have the practice manager called me to give the phone number I can call to cancel my plan. So nobody was interested in truly making the situation right. TLDR - Other Banfield hospitals have been fine in my experience, but my experience is that this one makes it virtually impossible to resolve issues that arise. Signed up for the wellness plan for both my cats. Dropped one of my cats off twice to get his vaccinations and bloodwork done and both times was told that they couldn’t work on him because he wasn’t cooperative. Totally understandable. But I didn’t want to keep paying for the plan when they weren’t able to give me anything for it. So I tried to call them to complain but the people at the desk told me I had to call corporate. I did. They said I had to talk to the practice manager. It took so long to get in touch with the practice manager and my plan was about to charge me the next month so I ended the plan until I could talk to her. (I say this like it was simple, but she is not easy to get in touch with). She said that if I reinstate the plan then we can do all of his work when he’s under anesthesia. What she did NOT tell me is that I would be restarting that plan from SCRATCH!!! Nothing that I had paid up to that point would count for anything. It would just be lost. Now I found out, after over a week of trying to talk to the practice manager and placing multiple calls/showing up to ask if she is available, that all of the money I spent toward the plan before I ended it is wasted and she never bothered to tell me that would be the case when I spoke to her on the phone when she encouraged me to renew it. She implied it was my fault because I ended it without first calling to talk to them, but as I already stated, getting in touch with someone who could help me was an exercise in being bounced around between different people and different numbers. Even when I show up in person, the technicians at the front desk do nothing but stare at their computers until I clear my throat or say something make them acknowledge my presence. Before, when I was at other Banfield locations, I felt well cared for, but the Woodfield area location has been nothing but a disappointment to me. I normally try to be very understanding when there are miscommunications but I haven’t felt this let down by customer service since dealing with Comcast!!!
07.2022Jazmine
Super nice people who are amazing with animals.. I bring all my animals them and have been going for years.
07.2022Marcia
I've never had a bad experience at this clinic. The wellness plans help make it affordable to take good care of my pets. They are kind, professional and compassionate.
05.2022Marzena
I have to say, not a place to go. Irresponsible, will not respond in timely manner, I called few days until someone finally called me back. I called one more time early morning for pain reliver for my cat that I needed the same day, still no one called and it's almost their closing time. Will never recommend the place.
05.2022Tanya
We take our puppy to seen and evaluated at Banfield Pet Hospital. The staff is very friendly and explain what they are going to do as well as any findings during every encounter. We also have their wellness package for our pup which is at a reasonable price for what is included. I would encourage people to look at their website regarding those details as I do not wish to give misleading information. Dr. Rosanova is our pups veterinarian and she has been great! Finding appointments can sometimes be a little difficult otherwise a great place to take your furry friend.
11.2021P
I had the dis-pleasure of visiting here today. I want to say that the facility as an entity, I don't have issue with. The staff and nurses/Dr.'s on prior visits were very polite, welcoming and professional. The previous Dr. I worked with WAS AMAZING!! *He is no longer at the facility :( Today, my pet was serviced by Dr. Alexis Rosanova, which this review (in its entirety) is based upon. I own a miniature Chinese Sharpei. If you know anything about the breed - you know how prone they are to allergies and they are VERY weary of strangers. (Its just the nature of the breed - they are very family oriented fur-babies, and OFTEN are not receptive to strangers - You cant just rush in and start poking & prodding....they are like "women -- you have to warm' em up! LOL ) I'm extremely mindful of the treatments (RX's) my baby receives. What medications cause, or trigger her allergies, as well as, what (meds/methods) that often work, for OTHER breeds, that WONT work for my( pei.) Its my understanding that my fur baby was not easy to deal with during her (routine) visit today. I offered 3 times, to come back in the examination room to help settle my baby - and was refused to do so. (On a previous visit - same facility, different Dr. this was encouraged and the visit went over well - mind you the previous visit was at the HEIGHT of COVID, and my pet didn't need to be coned or muzzled. With Dr. Rosanova however, BOTH occurred.) Lack of experience maybe?? - After a few minutes of "what sounded like" my dog being tortured - Dr. Rosanova advised me that prior to my pets next visit - she would need to be "tranquilized" for the protection of all concerned. I inquired, what was in the "tranquillizer" that she wanted to give my animal, to which she couldn't provide an answer. She instead, advised that literature would be forwarded (emailed) to me. (4 hours later still nothing). I asked (admittedly, sharply, at this point. I was upset about what "I'd heard during the exam", & the fact that my dog was SUPREMELY agitated when she was returned to me. -- Knowing she did NOT go into the exam room, the same way. Please also keep in mind THIS WAS NOT her 1st visit at this facility. She has been there 3 times before w/no issues) -- I inquired. "If it were you, and your baby - given you are KNOWLEDGEABLE of the skin issues and allergies susceptible to the breed - would you allow your baby to take said medication - NOT knowing what is IN the medication? " -- The pause - in her response was all the answer I needed. I advised her of the same --- "Your silence (pause) is all the response that I need" - She countered, by saying "If a medical professional advised me - then I would agree" -- I repeated my latter statement. This (obviously angered her) and she abruptly (tantrum like) ended the conversation - advising me to "Have a good day." - Apparently she was not happy that I would not agree to tranquilize my pet with a medicine that she could provide no information on. Dr. Rosanova would do well to educate herself on the Chinese Sharpei breed. Aside from that, she was (imo) rude condescending and unprofessional . A course or two in "customer service" might also prove beneficial. One thing for sure, and two for certain, is that my pet will NOT be serviced by this "Dr." in the future. This is merely a summary of the visit. It is my hope that this review will reach someone, who can assist in (further) educating her on the characteristic of the "specific" breed. Additionally, learning how to educate your clients (appropriately) on the specifics of what is "IN" the medication you are prescribing/suggesting - (especially if its an allergy prone breed.) Lastly, don't make the assumption - that all pet owners, are novice. ASK QUESTIONS, over making assumptions. Introduce yourself to pet parents B4 the examination, and don't make the mistake of lumping us all in one identical category. Some of us love our fur-babies - (like our human children). Each pet is specifically unique, and individual cases often do, and will vary!
09.2021Raquel
I got scheduled for January 25, 2021 “today” to bring my cat to get neutered at 8:15am. I go to the doors to walk in doors were locked. I’m standing there for like 15 min and doors are still locked. I call the hospital after 25 minutes of waiting and answering machine answered saying the hospital was closed Sunday and mondays. I received a text to confirm my appointment Saturday so I don’t understand why would they even schedule me on a Monday. So inconvenient since I had to take the day off work . So not worth paying the wellness plan since ive been trying to get my cat neutered since November and they couldn’t get him in to surgery till today, but today is closed.
09.2021Blanca
They were professional convenient they have different plans for you to choose from for your pet's. After you picked a plan you can go online and see everything that was done as well as chatting with them online if ur unable to go in. I'd take my dog there again
09.2021M.T.
great experience, we were visiting from out-of-town and needed vet care, vet was timely, excellent, facility was inside a Petsmart that was clean and pleasant. Overall great experience, thank you!
09.2021