cell phone store
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T-Mobile in Vernon Hills (850 Milwaukee Ave #104, IL 60061)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Vernon Hills (Illinois state) on the street of 850 Milwaukee Ave #104. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1224-543-0322. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-vernon-hills-il-60061-4588?utm_source=google&utm_medium=lastmile&utm_campaign=4588. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 42.241007, -87.945376. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
SONDRA
Can not say enough amazing things about this location. They went above and beyond to help me today. If you need anything go to this T mobile
09.2022Martha
Román helped me pick my car charger. He saw I was in a rush and got me out of there in 5 mins. I been to 2 other team mobiles stores and they didn’t know or care to help me. This was A+, thank you Roman for being Awesome!
08.2022Terry
If you are looking for incredibly poor customer service and a lack of training in basic services, well this store is for you!! Very rude and not helpful is a really bad combination. Thankfully I called T-Mobile direct and easily got done what I needed very quickly and professionally. Sorry to say this, check my many reviews which are almost all positive. Do yourself a favor and do what I did, take your business elsewhere Update: I did reach out to the person who provided her email and related my experience. No additional resolution and my review stands
07.2022Tim
In the last 2 weeks I have been at the store 2 times, Brendan helped me out the first time. Giovanni (?) helped me out today. Both are very knowledgeable about the products and services with T-mobile.
07.2022Eric
I have been a T-Mobile customer for 20 years, so you know I love the company and service. Yet I am still unbelievably impressed with this store and Elena specifically. She is genuine, helpful, remembers customers names after a long period of time. She is an unbelievable ambassador of the company in a day and age where retail associates seem to care less and less. Well done T-Mobile and well done Elena.
05.2022Dan
I called this store to confirm they had a flip phone in stock. Was told yes for $96. I drove to the store to buy the phone to be told there's a $30 "upgrade fee" to buy it in the store for a total cost of $126. I walked out and will cancel all my tmobile accounts tomorrow including the wireless 5G internet I signed up for but haven't received yet. Charge me more to by your fing phone in person? Bite me.
02.2022N
Always an issue. 1. Bought phones from here 2 years ago. Took 4 hours from start to finish. 2. Went in here with a phone purchased new in the box off the Ebay. The vendor sold me an ATT phone that had Tmobile on the box. Took 2 hours for them to determine this. 3. Went in to ask about an old Samsung tablet and what kind of charging cable I needed. Was given bad information. Purchased the cable she instructed and it is incorrect. I asked her if we could test it and she plugged in a cable but didn't actually make sure it would turn on my device, so now I have to return that cable and go somewhere else to find the right cable. Waste of gas and time. Honestly, it's always the same girl. I don't get it. If you hate your job so much, stop working there. She acts like she can look at a device and know all the specs and details. She should turn things on and do the proper code entry to get real info and save customers hours of time. She should have just plugged in the cable today to be sure. This store is always packed and has a wait because of its location. It's not that anyone here is mean or rude, but Tmobile needs better training for people.
11.2021Daniel
Last night my wife and I were looking for a T-mobile to get the new phones. (Galaxy S21 Ultra and IPhone 12 Pro Max) We went to a couple different places, but none of the other T-mobile's had very good customer service. So our last stop was in Vernon Hills and we made it just in time before closing. One of the employers named Branden did a fantastic job helping us out setting up with the new phones! He took his time to show us every information about the new phones and he was very friendly and helpful! Thank you for helping us Branden!
09.2021Rach
If there was a 0 star rating, I’d put that. I walked in the store and waited 20 mins before I was greeted at all. The agents looked at me and then looked away when I was waiting to be helped. I worked with Diego and he was the rudest person, along with having no knowledge. Do not go to this T-Mobile store. There are plenty others to go to so I highly recommend going somewhere else and avoiding this store at all costs. If you go to this store and see that you get Diego, get ready to be disappointed and frustrated.
09.2021Elizabeth
Bought a phone that was not in stock, so was told we could ship to our house and have it in a few days. Turns out this was not correct and phone was still being processed and not even shipped 5 days later. Had to call back store, get them to get the phone since we needed it sooner then when it would have been mailed. Then had to go through the hassle of canceling the other phone and buying the one we got at the store. Wasn't impressed with how it was handled though I do appreciate that they got the phone to their store the day I called. They need to be more up front about how long shipping will be so that customer's don't get upset. We wouldn't have bought it that day if we would have known.
09.2020