jewelry store
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Peter Franklin Jewelers in Fort Wayne (1111 E Dupont Rd, IN 46825)
About:
Our mission is to be recognized as the benchmark for superior jewelry quality, service, selection, and value while delivering upon our commitment to integrity, trust, and an unmatched customer experience.
Peter Franklin Jewelers is located in Fort Wayne (Indiana state) on the street of 1111 E Dupont Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1260-489-8984. You can get more information from their website: https://www.peterfranklin.com/. The coordinates that you can use in navigation applications to get to find Peter Franklin Jewelers quickly are 41.178771, -85.127219. Scroll down to find out opening hours, reviews and other important information about Peter Franklin Jewelers.
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Available amenities
Planning
- Quick visit
Offerings
- Repair services
Accessibility
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
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Bella
Went in to get a watch cleaned and resized. The girl who assisted us was incredibly helpful and gave us wonderful customer service. Everything ended up being on the house! Definitely will be going here from now on for any jewelry needs!
10.2022Deborah
Peter Franklin Jewelers has a stand up staff and I have always had a great experience when visiting their store in Fort Wayne! Keep up the good work!
10.2022Sarah
I wanted to trust Peter Franklin with my business, but they made our relationship complicated. What makes the industry of fine jewelry repair most challenging is that they hold the fate of expensive sentimental items in their hands. In 2016, my engagement ring was bent in half in an accident during my first year of marriage; I was devastated. PF repaired it and returned it to me looking exactly as it had when it was gifted to me from my fiancé. I was deeply grateful beyond measure, and I began to bring all my jewelry to PF for cleanings, repairs, etc. After the ring, I can’t recall one repair that went the way it should have – two pairs of earrings and a necklace were “repaired” multiple times for the same issue. The floor manager was unapologetic, and I was often subtly led to believe that there wouldn’t be a charge, but at pickup would be quoted a cost (or they would offer me a price range for a quote, and the cost was always the max of the range). When I inquired about any of it, I would receive salesy excuses. Six years later, my engagement ring fell apart (the center diamond fell out, and the shank cracked in half) from “wear and tear” according to PF. I account for some of this being that the structural integrity of the piece was affected by the initial accident, but no ring should become unwearable after six years if it was properly repaired. PF agreed to repair some parts of the ring again without charge, but not others. Mind you, the ring did not sustain any new traumas, and before it broke the second time, PF had inspected it less than a week prior, and gave it a passing grade. Eventually, we came to an understanding where they felt I was made whole by the few repairs they made at no charge (which at this point I wasn’t sure I could even rely on), and I did not agree. I don’t doubt that the Market Manager I worked with sincerely wanted to make things right, or that their head jeweler was very skilled, but at the end of the day it seemed they were more interested in making sales rather than making amends. Once I chose a new local jeweler of 30+ years, and explained my situation, he then shared with me that PF used to be owned by a pair of brothers – a jeweler and a business man. The jeweler passed away relatively recently, may he rest in peace, and the businessman was left to run the company. Since then, he noticed more customers coming to his shop with complaints about the quality of PF’s work being less than satisfactory, and he noticed more PF locations opening around Northern Indiana. Take that as you will. I was impressed with the facility itself (on Dupont); it has a very wide selection of jewelry for men and women, and it is beautiful, professional, and clean. I am grateful for their service to me, but I have since lost trust.
09.2022Mike
I walked in to the store and was greeted with very friendly personal. I explained exactly what I was looking for/ wanted and in within a very reasonable time, I am proudly wearing my purchase! I will and do highly recommend you visit Peter Franklin jewelers!!
08.2022Dana
Jordan Wills handled all my delicate pieces with great care. He treated my family jewels as if they were his own. His delicate touch on my Pearl & gold chains were appreciated. Would definitely recommend Mr Wills.
08.2022Manu
I was treated so well, professional, kind and they know what they do, I was very impressed with their service and I would go again and again no question worries. I am just glad we have store like them where u can talk face to face & not on line, God bless all the staff at Franklin Jeweler's.
07.2022Chris
I worked with Kennedy Ball at the DuPont Road location in selecting an engagement ring. Kennedy was professional, matter of fact and very knowledgeable throughout the process. She listened to what I wanted and was quick to show me different options. My fiancé loved her ring. The quality and shine of the ring is incredible. Thank you Kennedy for all of your help, knowledge, friendliness and time throughout the process. You have a customer for life! Also, I appreciated the cocktail(s), very nice touch.
06.2022Cindy
This was my first visit to Peter Franklin Jewlery store. I was greeted with a smile. All my questions were answered by Kennedy and Spencer. Kennedy was a pleasure to work with. She was very patient and knowledgeable. She offered me a fair price for the jewlery from my mother's estate and took the time to explain everything. I highly recommend Peter Franklin Jewlery for your next jewlery purchase. The store and jewlery were displayed beautifully.
06.2022Rob
My wife took a ring in to have them take the stone out and make a pendant for our daughter as a college graduation gift. When discussing everything she asked if the stone would be polished because it was older and had some scratches on it. The manager said absolutely. So him and a female associate entered all the technical information into the computer and told us they would let us know when it was done. We were notified and went to pick it up. The setting is nice but they never polished the stone. The poor young man helping didnt know what to do other than try to tell us they can take care of it but he needed to talk to his manager. We dont live in Ft Wayne so didnt want to make another trip for something they didnt do. No manager at the store. The lady that helped take the order dissapeared instead of helping this guy figure this out. We finally decided to just pay for it and have someone else polish it so we could get it done. The manager finally called this young man back as we were in the middle of the checking out. Another gentleman that worked there was talking to him. We do apologize to the young gentleman that helped us because it was this fault but the lady the disappeared should have stepped up and helped him. He wouldn't have had to worry about it if they would've done what they said they would. I won't recommend this jewelry store.
05.2022Fred
Lynn Bisel's review This high end Jewerly store takes the time to connect with their customers. They put their hearts into everything they do for you and they succeed in giving you a great product at a great price. Whether it's a new design, complicated repair, or an instore purchase you can rest assured that you are in good hands. I highly recommend Peter Franklin Jewelry. Go by and look up Todd or Kennedy for out standing customer service.
05.2022