jewelry store
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Zales in Greenwood (1251 Us 31 North D 09 B, IN 46142)
About:
Chain retailer offering a wide variety of diamond & precious jewelry in classic & designer styles.
Zales is located in Greenwood (Indiana state) on the street of 1251 Us 31 North D 09 B. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1317-882-8977. You can get more information from their website: https://stores.zales.com/in/greenwood/343?cid=seo-listings. The coordinates that you can use in navigation applications to get to find Zales quickly are 39.632674, -86.120410. Scroll down to find out opening hours, reviews and other important information about Zales.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Jeffrey
Staff cordial and helpful. Takes 2 weeks to resize a men's wedding band
11.2022Brock
Just picked out my wife's new wedding ring and they were a great help. They had a great selection and nice discounts on top brands. She picked out a nice Disney ring with a nice spiral band.
08.2022Madlyn
Amanda the manager is rude and your classis case of a bully. She has a huge chip on her shoulder and you can tell because she certainly takes it out on the customer. We will NEVER go to another Zales again and as per Amanda, she "doesn't care about sales" (yes she said that)which shows in her lack of customer service and humility. Interrupting, blaming your customers and not listening to them will be your downfall and catch up to you as a manger in any retail environment. Close your mouth and LISTEN to your customers who pay your pay check.You are a diamond a dozen and I have made a complaint with the Zales corporation. I encourage anyone who gets this type of treatment do the same.
05.2022Nina
I came in to get me and my husband's rings cleaned. They did an amazing job. I won't go anywhere else to get them cleaned.
01.2022Adam
Horrible customer service by the manager. My wife has the warranty on her rings and Zales gave us a ring(not ours) that was 35% less value for our wedding. My wife had this ring for almost a year before a sales person caught the mistake because my wife had her ring cleaned. The manager was extremely rude and blamed this on my wife because she didn’t catch the mistake sooner, even though she made all the warranty check visits and inspections. The manager/Zales couldn’t make this right and felt the need to blame my wife for their mistake. So why do I have a warranty that Zales inspects the rings? What are they inspecting when they can’t even catch that it’s the wrong ring. 110% wouldn’t recommend anyone to purchase from Zales, as they’ll charge you for a very expensive ring and provide with one of much less value and then blame you!
11.2021William
Came into this store ring shopping with my mom. Approved the sales lady to go ahead and do a soft credit check to see what I could get approved for (ended up buying the ring elsewhere due to lack of quality and choice at Zales). ANYWAYS, I just received my new Zales credit card in the mail that I did not approve and somebody in the Zales store opened for me for whatever reason. AVOID AT ALL COST. SHADY PLACES LIKE THIS DO NOT BELONG AT A NICE MALL LIKE THE ONE IN GREENWOOD.
11.2021Sabrina
After having issues with order online, I made the mistake ordering from this store. They sent confirmation they had my order ready and we live over an hour and half away. We loaded up to make an afternoon since it was a 44th birthday present. We get there to the manager on her phone giggling or something and the other lady tried to find the order. Needless to say, the manager stated she pulled it and it was there. She looked at camera footage - looked in area and under cabinet, couldn’t figure out what she did. She said maybe ups took it and tried calling them. At the end , she didn’t have it - didn’t know where it was and wasn’t helpful what do ever. The I’m sorry was it. A refund or wait was all I got. Meaning the trip was worth nothing. I explained the trip - she precede to tell me she drives over an hour in a day and tried to tell me she understood how I felt. Unfortunately, she doesn’t and the situation just went from there. I won’t recommend this store or Zales at this point because they apparent don’t care about a new customer or an old customer. Good luck to whom ever goes here! Buyer beware!
11.2021Brian
Ok first off Zales has just went to pot. Now about this store and the air headed people that work there…. I ordered a ring online to pick up at this store for my wife’s birthday . Drove a hour and a half to pick it up because according to the website it was ready. Got to the store and the blonde chick which I guess was the store manager (Tiffany) couldn’t find the order. She didn’t know what she did with it maybe ups got it she didn’t know. Well Tiffany if you would pay attention to your job instead of having your head in your cell phone this customer wouldn’t have wasted his time. So needless to say I have no ring and she understands my frustration and like I told her at the store”you have no idea of my frustration “
11.2021Matt
Took our ring in to get sized. Not only did it take 3 weeks to be done, the associate told us that it would be done by a certain date. Called a week before said date, once again confirmed that it would be in. Date comes, and no ring. We scheduled an engagement photo shoot and had to cancel because of the late ring arrival. Cost us 500.00 to cancel. Charlotte, the sales associate at Greenwood Park Mall Zales, proceeds to tell us that "No one here told you that date, you're wrong". No apology, no I'm sorry you were given false information. No one from Zales has contacted me about the issue. I don't know if Charlotte was having a bad day or what, but this location will not give you the best customer service you deserve.
11.2018sabrina
I'm not one to complain, however, my first experience with this Zales will definitely be my last. When I walked in, I wasn't greeted or even acknowledged the first time. I had to ask for assistance and the guy, who looked to be the manager, stared at a blank computer screen the entire time and didn't even look up. I got one smile on the second of two visits from a nice woman who helped me with my transaction. I paid $135 to have 2 rings sized down and one of them was to be engraved. Upon receiving my items, one ring had black soot under the diamonds that the repairman didn't clean off and the one I had engraved didn't have the metal purity mark on the inside of the band anymore! The engraving job was horrible to say the least. Two of the 15 letters were half hanging off the band and the last four were almost not even there, barely etched into the metal. The writing was also very sloppy and unfortunately I couldn't get a good look at it until I got it home. Once I got in better lighting, I could see that the letters were different sizes with very large spaces. If you want a sentimental keepsake engraved, do NOT take it to these people. I didn't expect perfection, but I certainly expected better than that from a large name jeweler. My expensive ring, that was to be a meaningful gift TOMORROW, now looks like nothing more than costume jewelry and now I don't have time to take it back to be reworked :(
11.2015