Best bedding store in Birmingham, Alabama (AL) 2024

I had the best experience at mattress firm, Hoover location. My sales rep Krystal, went above and beyond her job as a sales rep to make sure that I got the bed that I wanted, the best price, and delivery. She was absolutely fantastic! I am very happy with my purchase, if I ever need another bed I will absolutely go here, I cannot brag enough about Krystal!! She is very knowledgeable about mattresses and the best way to fit one to your personal needs. She is not pushy at all, I never felt like I was being forced into buying something that I did not need! I am absolutely thrilled with my service at Mattress Firm! ~Leslie

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Customer service at checkout was great! I signed up for an insider while I was there.My birthday was the 6th & would have given me a 15% discount. I was in on the 5th which was a 10% discount. Adea, the checkout person, gave me the 15% discount. It was a small thing, but to me was a big difference. I will be back! ~Mary

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My Review: Sensors malfunction regularly Once or twice a week our bed doesn't recognize one or both of us when we get into bed. This began a month or so after the bed was delivered. I called several times and spoke with customer support but the issue persists. Considering buying a remote because I am tired of getting up and turning my phone on to manually set the bed to our preferred numbers. Now the remotes have been discontinued online and in store due to being out of stock; they can only be ordered through customer service over the phone. Sleep Number reply: Thank you for submitting a review. We value your contribution, but unfortunately your review had one of the following issues and had to be declined: - mentioned a competitor - included personally identifiable information of you or someone else - included inappropriate media - contained a URL - was vague or needed more detail - included profanity Sleep Number ~Ron

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