I want to say I realize the salesperson is exactly that, there to make sales. But my situation was borderline unethical. I came in with my wife to try and change my line over from my parents account and upgrade my phone. The woman that helped seemed like she did not want to be there at all. Then, assuming because I am young and starting my first plan, proceeded to tell me that with an upgrade and the new line my monthly payment would be over $120. Which is odd because when I calculated it online it was about $70. We walked away because that was more than we were prepared to pay monthly. Come to find out, my price was correct. She told me multiple flat out lies to try and upgrade my service, which she said was necessary to get my trade in value, which was just wrong. Also she decided to mention what she gets commission on, which of course is by upgrading my line or selling me the insurance plan. After I went home I made my upgrade online by myself, no upgrade to my service, and after my trade in guess what. My monthly payment is around $75. Iām not sure I will ever be able to trust these employees again, and doing it by myself with curbside pick up of my new phone was so much easier. Even though while in my car, they tried to sell me a charging block, screen protector, and case. I politely declined and went across the street to Best Buy and spent my money there. ~Caleb
cell phone store
telephone company