5 Best cell phone store in Opelika, Alabama (AL) 2024

I want to say I realize the salesperson is exactly that, there to make sales. But my situation was borderline unethical. I came in with my wife to try and change my line over from my parents account and upgrade my phone. The woman that helped seemed like she did not want to be there at all. Then, assuming because I am young and starting my first plan, proceeded to tell me that with an upgrade and the new line my monthly payment would be over $120. Which is odd because when I calculated it online it was about $70. We walked away because that was more than we were prepared to pay monthly. Come to find out, my price was correct. She told me multiple flat out lies to try and upgrade my service, which she said was necessary to get my trade in value, which was just wrong. Also she decided to mention what she gets commission on, which of course is by upgrading my line or selling me the insurance plan. After I went home I made my upgrade online by myself, no upgrade to my service, and after my trade in guess what. My monthly payment is around $75. I’m not sure I will ever be able to trust these employees again, and doing it by myself with curbside pick up of my new phone was so much easier. Even though while in my car, they tried to sell me a charging block, screen protector, and case. I politely declined and went across the street to Best Buy and spent my money there. ~Caleb

I called the other day to try to find out the best deal on the IPhone 13 Pro to switch the lady that answered the phone was very disrespectful and has no respect for the customers that call there. Sorry she didn’t mention her name but I asked to speak with a manager and they hung up in my face. I’ll stay with AT&T ~James

I like this location and I like the man in there he is super knowledgeable and he keeps it real and tells you if it benefits you to get certain things 😉 I will definitely go back. ~Tiffany

Literally the worst customer service I have EVER had the displeasure of receiving. They are RUDE and won't answer the phone when they see your number calling in to try to pick up the product you paid for. Even after I called corporate, they hung up on their own corporate customer service agents. The woman that works there has NO customer service phone skills and it's a shame since she is the voice of their business. I will take my money and go elsewhere and I suggest you do the same until they clean house. I still have yet to receive my refund. Buyer beware ~Heather

I buy a handset Plantronics M90 New and y recibe another handset "used" and it's not working .... they're refuse to send me the right one o the return my money ~Cristian