Best freight forwarding service in Cave Creek, Arizona (AZ) 2024

I purchased a Neon sign from a vendor in downtown Cave Creek. The vendor told me to ship the package at this UPS Store-#4470 at 4815 E. Carefree Hwy, Ste. 108. He said that "all you have to do is take it to the UPS Store-#4470-Cave Creek. Your sign is packed ready to ship & UPS allows you to insure it." I took it there & bought the insurance as the vendor told me. UPS returned my shipment to the UPS Store Cave Creek with obvious damage to my shipment. When I asked the owner about the damage, she said, "UPS will NOT reimburse you for the damage because of the packaging. So I paid over $60 to ship this Xmas present to my son. UPS broke my Neon Sign, didn't deliver my package & this is unbelievable, took my money to insure my package But after breaking it, they would not pay me even though it was insured. The owner was confrontational to me & told me when I asked "why won't you reimburse me for my sign that was insured & UPS damaged", she threatened to have me removed from her store. They did NOT offer me a refund either! Never patronize The UPS Store-Cave Creek. Go to Fedex. BTK. ~Brad

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